Customer Research Manager at Deputy

Design, Full Time, Sydney sydney design full-time
Posted a month ago

At Deputy we’re on a mission to change the way the world works & we are looking for fantastic people to help us do that. Our mission is to simplify shift work, with a future state vision to enable thriving workplaces in every community.

Deputy is a SaaS Workforce Management Product company. HQ'd in Sydney (AU), with offices in London (UK), Atlanta and San Francisco (USA). We’ve helped hundreds of thousands of people across all industries in 70+ countries save time and money managing their hourly workforce so they can focus on what they do best, and be amazing.

Currently, our employees are predominately working from home and this role will also be remote for the time being. We anticipate employees will be returning to the office, in a flexible capacity, during 2021 as appropriate & when it is safe to do so.

The Role

We’re looking for a Customer Research Manager who’s process-driven and passionate about improving user research practices. You’ll have the opportunity to drive our research methods, processes, and systems, with the end goal of empowering any Deputy to perform quality user research. 

You will:

  • Establish our ResearchOps function, which is tasked with establishing a culture of customer compassion at Deputy
  • Systematise the way we do research so that insights are easily accessible: Set up training sessions, templates, educational materials, customer incentives and processes to empower Deputies to perform quality research using a variety of methods
  • Coordinate teams to reach specified goals of customer interviews per month 
  • Present, evangelise and synthesise customer research and customer stories throughout Deputy
  • What we’re looking for:

  • Your north star is delighting customers and you genuinely care about understanding people’s motivations, pain points and needs
  • You are process-driven and organised and love asking WHY
  • You collaborate and solve problems with people across various functions and are motivated and willing to improve research across all of Deputy
  • You proactively coach and mentor others to become stronger researchers and regularly share your work and process with peers to get their perspective and feedback
  • You love to learn and are always looking for ways to improve the way we do things
  • You are excited to work at a fast-paced growing company and are comfortable with some ambiguity
  • What makes design at Deputy special:

  • Shares rituals such as design critique/jams/pairings, retros and the occasional pottery class
  • Supports each other to reach professional and personal goals
  • Has clear career pathways and growth opportunities
  • Loves to share learnings with each other and the design community (follow us on insta @designingdeputy)
  • Influences business strategy and impacts business outcomes
  • Has a strong team mission, vision, values and a focused design strategy
  • Loves to spend time with each other, design office days, team drinks
  • We’re a team of product and marketing designers who love collaborating together and value unique perspectives and experiences to make our broader design team stronger and to design a better future for shift work.

    - Australian Hyper-Growth Startup - Head Office in Sydney
    - Why IVP Invested in Deputy
    - Deloitte's #21 Fastest Growing Technology Startups in Aus 2018
    - Raised $111M Series B Round led by IVP, OpenView (our Series A investor), Square Peg Capital and EVP.
    - Global Growth across APAC, America and EMEA.

    - Share Options
    - Paternity/Maternity Leave Policies
    - Personal Learning & Development Fund
    - Flexible Work Policy
    - Company wide Development & Coaching
    - Hackathons
    - Awards - "Your Time to Shine & Celebrate Success"
    - Social Events & variety of social clubs (Books, LGBT, Games, Sports)
    - Mental Health Support
    - Munch & Learns


    At Deputy we’re on a mission to change the way the world works. Since 2008 over 200 million shifts have been rostered on Deputy, in over 90 countries, and across 245 different industries.

    We’re making it easier for businesses and teams to roster staff, manage leave, complete payroll and take the admin out of work so that our customers can focus on doing what they love. We hire amazing people to do what they’re best at, and work with some incredible businesses all around the world.

    Check out this video: Deputy Explained

    Check out why our customers love us: GetApp and G2Crowd. 

    Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. 

    Interested? Apply now