Product Content Strategist at Afterpay

Product, Permanent Full-time, Sydney sydney product full-time
Posted a month ago

Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society, and every person on our team. To play fair, trust people, and reward them for doing the right thing. We are obsessed with our product. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Afterpay is offered by more than 65,000 of the world’s best retailers and has more than 10 million active customers globally. Afterpay is offered by top fashion and beauty retailers across the globe - including eBay, The Iconic, Gap, Myer, Foot Locker, Adore Beauty, Mac Cosmetics, Kathmandu, and many others. We are currently available in Australia, New Zealand, the United States, Canada and the United Kingdom, where the brand is called Clearpay.

The Opportunity
We’re looking for a passionate and talented Content Strategist that has a strong background in design strategy and in creating user-centered content that is clear and accessible. 

At Afterpay, Content Strategists are a key part of the Design team, and we believe that the best product solutions are created through collaborative, iterative effort. Good content informs good design, and vice versa. As such, you’ll be a key design partner in the entire end-to-end product creation process—from ideation to shipping. You’ll be working closely with designers and product managers to drive the strategy for business-critical projects, with researchers to test and iterate content/design solutions, and with developers to build out products and features that end up in the hands of our users. 

The role requires a seasoned Content Strategist who can work autonomously and who has experience turning conceptual thinking into tangible content/design solutions. The ideal candidate has a strong design point of view and a willingness to participate in constructive dialogue that results in stronger content/design solutions. 

In the end, what you’ll create is not just thoughtfully crafted content that is user-centric and accessible for a global audience, but you’ll also create strong, strategic frameworks that create the foundation for that content.

We are much more than our job descriptions - we are our energy, our ideas, our everyday drive. Here’s where you will begin…

. Working closely with product and business partners to discover and define customer and merchant pain points and opportunities for product enhancement / innovation
. Partnering with designers, researchers, and other stakeholders on the end-to end product creation process—from ideation to shipping
. Solving complex design challenges through the participation in journey mapping, research sessions, critique sessions
. Crafting content that centers the user experience, with a specific focus on language that is clear, accessible, and human
. Handing-off validated product content to development teams and oversee implementation
. Helping develop content standards for a quickly evolving discipline

Who are you?
Like us, you’ll be obsessed with our product. You’ll get a kick out of seeing and feeling the impact of your work as more and more people gain financial freedom and retailers grow across the globe. You will also be or possess:

. 4-5 years experience as a Product Content Strategist
. Experience working autonomously and leading independent initiatives
. Strong design point-of-view and comfort with challenging content and design opinions
. Experience participating in / facilitating design research, design sprints & ideation sessions
. Ability to turn conceptual messaging ideas into tangible content solutions
. Ability to communicate ideas and content decisions effectively
. Experience building out/contributing to content standards, including creating voice and tone principles and scalable messaging frameworks
. Experience working hands-on with designers, engineers, and product managers in a fast-paced environment
. Experience using Figma or Sketch is a plus

We play fair and reward you for doing the right thing.
Once we are back in the office, you will enjoy working from our beautiful office spaces and feel trusted to work flexibly, remaining connected to smart people in all our locations. We put opportunity before optimism and plan our careers quarterly, not annually. We are proud to support working parents of all genders in every country with a market-leading, equitable parental leave program including access to up to 26 weeks’ paid leave.

When you’re built from the ground up, there’s always room for growth. To challenge each other and shape a legacy built on real purpose, talent, and grit.

How to Apply:
We don’t know what the future holds. That’s the exciting part; we show up and make it happen. If you’re excited by this opportunity, click apply now!

Afterpay is continuing to hire for all open roles, with all interviewing and on-boarding done virtually due to COVID-19. All new team members, in addition to current staff, will temporarily work from home until it is safe to return to our offices.