Internal Support Specialist at Ansarada

Internal Support, Permanent, Sydney sydney support
Posted 26 days ago

Who’s Ansarada?

Ansarada is a global B2B SaaS business with a big vision for a world where every business, in every critical decision, is always ready to act. The company was born out of an absolute belief in companies and the people who found, run and advise them. We’re on a mission to achieve this with our SaaS platform and world class team who are based in five main hubs: Sydney, Ho Chi Minh, Chicago, New York and London.

Our AI-powered intelligent information platform enables businesses to know, raise and realise their potential, and gives confidence to businesses in every decision – from knowing exactly what they have, to where they‘re going and what they need to get there.

This is a role for someone with great people skills combined with technical experience and an innate passion for helping others. You get excited about security, scalability, automation and resiliency. Your curiosity enables you to quickly grasp new technical concepts and technologies. You have great interpersonal skills and experience of identifying issues, diagnosing, and carrying them through to resolution. If you've got experience with AWS that's awesome news, but it's certainly not essential.

We’d love to hear from you if you have:

  • At least 1 year experience in IT, preferably in a face to face role (as Helpdesk and Support roles)
  • Experience in Macbooks environment helpdesk role.
  • Fast-Learning & Adaptability
  • Like to self-start and work well without supervision
  • Scripting knowledge to automate all the things would be awesome but not essential (Shell, PowerShell, Bash, etc.)
  • Jamf Pro is a plus but not essential
  • Microsoft Office 365 experience
  • What you'll do:

  • Take control of requests for work and promptly provide support to global staff
  • Keep the lights on
  • Provide IT Support/IT Helpdesk to all offices globally
  • System Administrator in a variety of software (like Atlassian, JAMF and Okta)
  • Helping with the management of vendors, support agreements and licenses
  • Analyse and prioritise incoming requests and communicate progress with users
  • Device/Equipment management, maintenance
  • Some troubleshooting of video conferencing and AV 
  • Our Goal

    Turning our goal of disrupting an entire industry sector into reality requires a diverse group of passionate, creative, and innovative people. We'll help you raise your potential through both career and personal development opportunities, and you’ll enjoy all the benefits you would expect from a fast-growth technology company.

    Take a virtual tour of our Sydney headquarters with our CEO Sam Riley here.

    With the greatest respect, applications will not be accepted from recruitment agencies.