Commercial Collections Team Leader at Zip Co

Zip Business, Full-Time, Sydney sydney full-time
Posted a month ago

Before we dive into the role, let’s talk about flexibility. Our Zipsters can choose where and when they work by taking full advantage of our hybrid-work environment. So whether you’re mostly remote, mostly in the office or a mix of the two, you’ll be empowered to do whatever brings out your best.

About us

We are Zip, a global Buy Now, Pay Later company providing fair and seamless solutions that simplify how millions of people pay. Our journey began in Australia, has taken us to 13 countries (so far) - and we’re just getting started.

We exist to create a world where people can live fearlessly today, knowing they’re in control of tomorrow. Focused on product innovation that puts people at the centre, we put the financial well-being of our customers and merchant partners at the heart of everything that we do.

Sitting within the Receivables Management team and reporting directly to the Collections Manager, the Commercial Collections Team Leader is a key function and hands-on role, responsible for managing our commercial clients who require help with their loan repayments. You will lead a small team of Collections Specialists in negotiating payment terms and best solutions for financial well-being, putting the clients central to everything we do. #customerfirst #strongertogether

What you will own and support:

  • Operating in a fast-paced, high-volume environment and client-centric culture 
  • Optimising and improving processes and procedures, and taking the lead on product enhancements and initiatives
  • Managing a commercial arrears portfolio (end to end) including low/medium/high risk accounts and maintaining accurate records of activities
  • Engaging, guiding, motivating your team and monitoring the performance of commercial portfolios
  • Reporting status of portfolios to Collections Manager and internal stakeholders, and executing agreed strategies
  • Arranging suitable solutions to a broad range of SME clients as per our credit policy
  • Monitoring arrangements and using equitable judgement on deciding next steps, recommending legal action as appropriate
  • Handling matters concerning company liquidations, administrations, et al.
  • Managing financial hardship and loan variation registers
  • Managing internal ticket enquiries
  • Processing manual payments on behalf of our commercial clients and performing allocations
  • Handling escalations
  • Assisting and supporting Collections Manager as required
  • To help us level up, you'll bring:

  • 3 years minimum leadership experience in similar roles in a high-volume environment
  • Thorough knowledge of commercial Receivables Management processes and lifecycle
  • Conversant in litigation process, dispute resolution process (AFCA), ASIC Debt Collection Guidelines and relevant regulatory Acts in the commercial space
  • Knowledge of SME market segment and BNPL/financial products (highly regarded)
  • Excellent personal and interpersonal communication skills, verbal and written – calm, balanced and client-centric approach
  • Ability to communicate effectively with management and internal stakeholders
  • Problem-solving, analytical, decision making and collaborative skills
  • Intermediate – advanced Excel skills (lookups, pivots, dash/reporting), tech savvy
  • Ability to effectively prioritise, manage deadlines and understand new ideas and concepts quickly
  • Self-motivated, proactive and goal driven (outcome focused)
  • Be comfortable working autonomously as well as in a team
  • Confidence to express ideas for improvement
  • Ability to understand business needs, consistently meet expectations and respond promptly and professionally to business requests or enquiries, seeking guidance as appropriate
  • We’re proud to be a values-led business. They guide us in everything we do - how we work together and create game-changing experiences for our customers and fellow Zipsters.

    If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

    We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

    What’s in it for you?

    We offer a variety of perks and benefits to support you at both work and home. Here’s a taste of what you can expect!

    ●     Flexible working culture
    ●     Share incentive programs
    ●     Generous paid parental leave
    ●     Leading family support policies
    ●     Paid birthday and volunteering leave
    ●     Mental health and wellbeing program
    ●     Virtual yoga and meditation classes
    ●     Epic office with a casual dress code
    ●     Fun team with high-growth hustle
    ●     Remote working allowance
    ●     Heaps of social events

    Join us on our mission to be the first payment choice, everywhere and every day.