Operations System Administrator at Brighte

IT Operations & Security, Full Time, Fixed Term Contract, Sydney, NSW sydney full-time contract
Description
Posted 12 days ago

Brighter Together

At Brighte, we believe every Australian deserves access to a sustainable and comfortable home. How do we help Australian’s achieve this? We build innovative mobile and web platforms, responsible and seamless financial solutions, and relationships with customers and vendors that last. Our addressable market is massive and rooted in a positive mission that empowers Australian’s and the growing and critically important sustainability market. 

We have been recognised for our incredible work in diversity and inclusion and have a leadership team that is passionate about building a high-performing culture where people feel a sense of belonging. If you’re keen to work for a mission-driven company, with smart people who live and breathe Brighte’s values, have a read below.

The Role

In this role you will be responsible maintaining the operational infrastructure systems. You will provide support and solutions to the wider operations team and manage the implementation and improvements of our technology and systems.

You will work with

As our new Systems Administrator you will work closely with our operations team leads as well as partnering with our 3rd party system providers. This role will give you insight into all operational teams and allow you to collaborate with our credit, sales and finance teams. You will also have support from our IT operations team.

What You Will Do

  • Work with the Continuous Improvement team to identify system improvement opportunities from process changes through to new software requirements and integrations across our software and systems 
  • Manage Brighte’s Operational systems infrastructure, implement improvements to maximise service availability, efficiencies and ensure high customer and agent satisfaction 
  • Be the subject matter expert for settings, management, maintenance & work with 3rd party providers to improve the way we use our operational systems
  • Identify, report and respond promptly whilst embedding and training the team on the correct way to use our software and systems
  • Who You Are

  • System Administration experience, with a passion for progression and self development, with excellent technical ability 
  • Ideally has similar experience within a financial services call centre or operational environment 
  • A high performer with a demonstrated track record of career growth and drive
  • Advanced technology skills on relevant platforms (contact centre software, databases) 
  • Why Brighte

  • Employee Share Options. We want to build a successful company which means sharing the potential upside together.
  • Flexible working. It's all about balance so feel free to work from home when you need to.
  • Generous Parental Leave Policy. We couldn't get where we are today without our families.
  • Diversity and Inclusion. Winning Best Workplace Diversity award at the 2020 Finnies.
  • Employee Assistance Program. For confidential financial, work, relationship, or wellbeing support. 
  • Recognition and Reward Brighte Stars program. We drive a culture of recognition and celebration by shining a light on our accomplishments and everyday victories.
  • We’re a high performing team and proud to be backed by investors who believe in our mission and the opportunity we have ahead of us. Airtree Ventures, Mike Cannon-Brookes’ Grok Investments, Kim Jackson and Scott Farquhar’s Skip Capital as well as Qualgro Partners continue to help us scale our teams and products. 

    We’re recognised as one of Australia’s leading fintech companies, having been ranked the 6th fastest growing Technology Business in Australia in the Deloitte Fast 50/500 (2020) and winning the inaugural Finder Green Award (2020). We’ve also been recognised as a leading FinTech by the Australian Financial Review, Fintech Business Awards and KPMG.