Medical Bookings Officer/Medical Receptionist at Seer Medical

Medical Devices, Administrative, Full-time, Brisbane, Queensland, Australia brisbane full-time
Posted a month ago

About us

Seer is a Melbourne-based medtech company challenging the status quo of how healthcare is delivered. Through award-winning medical devices, combined with an extensive research and development program, and demand-based clinical coverage across the country, we are shifting the patient centre of care from the hospital to the home.

Our mission is to open up access to brain, heart, and respiratory monitoring that is traditionally only offered through hospitals. We do this by creating medical products and services that transition hospital-based diagnostic testing into the home setting.

We also recognise that healthcare doesn’t stop after testing. Research is at the heart of what we do at Seer, and we’ve been leading the field in understanding seizure cycles and developing a seizure risk forecaster that will change the lives of millions living with uncontrolled epilepsy.

When you join the Seer team, you become part of a tight-knit group driven by purposeful work to make a huge impact in the world.

The Medical Bookings Officer/Medical Receptionist role is part of the Clinical team where the focus is on delivering world-class patient experiences through the most innovative and patient-centric medical equipment and software on the market — all designed in-house.

We boast Australia’s largest team of neurophysiologists led by world-renowned neurologist Prof Mark Cook.

In this role, you will:

  • Manage outbound calls to patients to organise and confirm clinic bookings
  • Communicate key information relevant to bookings in a clear and concise manner, with special regard to managing patient expectations.
  • Coordinate and assign clinical resources (both people and equipment) for each of our clinics around Australia
  • Update calendars and internal documents to reflect new and updated bookings
  • Uphold the highest level of customer service, ensuring our patients receive a seamless patient journey, from the moment they walk in, to the moment they walk out
  • Respond to all patient queries and concerns in a timely manner, including troubleshooting issues and escalating them in an appropriate manner
  • Maintain data integrity and patient confidentiality at all times
  • Act as the first point of contact for all phone calls and patients, ensuring a welcoming and warm first impression
  • Assist directing calls to different areas of the business
  • Proactively providing essential office and administrative support to the Clinical team

Your experience:

  • Administration qualifications and/or experience in a medical environment
  • Excellent customer service skills, with experience in handling a high volume of calls an advantage
  • A team player, able to work in a collaborative way
  • Have sensitivity, empathy and diplomacy
  • Ability to think on your feet and act proactively
  • Attention to detail combined with the capacity to multitask and prioritise
  • Possess great written and verbal communication skills
  • Commitment to personal learning, development and improvement in pursuit of own performance objectives and those of the team and organisation
  • Working knowledge of Google Docs, Microsoft Office, Slack
  • Strong interpersonal communication skills and excellent English communication skills, written and verbal
  • An outstanding phone manner
  • The ability to accurately and succinctly document all communications
  • Excellent organisational and time management skills
  • The ability to work under pressure with minimal supervision
  • Willingness to work flexible hours when needed as you will be on a roster to work one Saturday once a month.

Why choose Seer?

At Seer, we are doing purposeful work solving some of healthcare’s most pressing problems.

You will:

  • Challenge the status quo. If there’s a better way of getting something done, that’s how we want to do it
  • Improve the lives of patients across the country using our groundbreaking products and technology
  • Be empowered and enabled to do your best work
  • Be treated with respect by your colleagues and peers

A bit more about us

  • As leaders in seizure cycle research, we’ve been awarded a shared US$3 million and a further AU$1m to develop world-first seizure risk forecasting capabilities in our app. This feature is made better for app users through our partnership with Fitbit and Epiminder.
  • Patients rate us ‘Excellent’ on Trustpilot as a result of our incredible clinical team.
  • Awarded ‘Most Outstanding Patient Innovation’ for 2021 by the Australian Patients Association.
  • Ranked #8 on Deloitte’s Tech Fast 50 in 2020 (Australia’s list of fastest-growing technology companies).
  • Our drive to improve patient comfort has led to three prestigious design awards across Australia and Europe for our wearable EEG/ECG device, Seer Sense®.

We know your time is valuable and that finding the right role at the right company is a time-consuming journey. Seer is committed to providing candidates with an engaging, informative, and transparent experience as part of our recruitment process.

One last thing — We uphold and live by our company values every day. If they resonate with you and you are interested in this role, we look forward to reading your application.