Customer Care Specialist at Rezdy

Customer Care, Sydney, Australia sydney
Description
Posted 23 days ago
  • Become a Rezdy product guru
  • Leave no stone unturned - be proactive, curious and creative when troubleshooting customer queries
  • Assess issues for escalation
  • Report trends related to bugs and feature requests back to the tech team
  • Respond to customer emails and tickets within the agreed timeframes
  • Actively collaborate with your teammates and the broader Rezdy family to help us nail every customer experience
  • Be committed to your own learning
  • Meet productivity targets
  • Handle subscription and cancellation inquiries
  • An empathetic problem solver with proactive and curious nature
  • Your excited by the ever-changing world of Technology and want to build a career in this amazing industry
  • A lifelong learner who is excited to pick up new skills and knowledge
  • You are a superb communicator
  • You thrive on finding ways to delight customers and deepen relationships
  • A fun, fast paced environment is where you belong
  • You have experience (or interest) in, API's, HTML /CSS technology
  • You are familiar with ticketing tools like Zendesk or similar
  • You really know your way round CRM and telephony systems
  • Your Rezdy anniversary day off, to say thanks for a great year!
  • How do you like the sound of company-wide social events, team outings, and exclusive discounts on tours and activities?
  • Work with a fascinating product in a high growth tech-thirsty industry 
  • Passionate team with opportunity to work across exciting projects. You can own it and make it happen
  • Opportunities to step up for high achievers
  • Diverse Scaleup culture
  • We’re growing fast - Deloitte Tech Fast 50 2019
  • We’re a winning brand - Capterra Ease of Use winner 2018
  • We’re a startup that’s going places - ranked 10th in Australia, and top 500 globally.