Senior Operations Lead at Arli Health

Full-Time, Operations, Australia full-time
Posted 16 days ago

Australia or U.S timezone | Work from anywhere policy | Full-time | Operations do-er and Leader | Meaningful company stock

🧙Are you our Wizard of Ozps?

We’re looking for an operational wizard who understands all of the challenges, magic and levers to pull behind the scenes, to create something truly magical (minus any wicked witches).

🚀 About Lived

Our mission Lived is on a mission to radically change the way people access and experience support for overcoming some of life’s toughest challenges—starting with alcohol.

Our vision We believe the future of health support is peer-led and science-backed, because there can be no greater or more compassionate teacher than lived experience. We know that by connecting people with others’ lived experiences, we can better support them to reach their goals faster and with greater care.

What is Lived? Lived is an app that supports people to drink less and live more, by connecting them with the support, wisdom and guidance of people who have been there themselves and understand what works.

✨ About the role

As Lived’s Wizard of Ops, you will…

🏎️ Transform Lived into a well-oiled engine: As a Senior Operations Lead, you are an expert handle cranker, always on the lookout for ways to improve how things work across all functions at Lived.

⚙️ Build and grow the heart of the platform—our content machine: You’ll be owning the full lifecycle of the content experience: recruiting, training, onboarding and incentivising creators, through to scaling and optimising content creation processes and monitoring. Figuring out what to optimise, which levers to pull, and when, will be your craft.

👁️‍🗨️ Translate our vision into action: Lived has huge global ambitions. ****You’ll be tasked with breaking down the vision into actionable, efficient and effective plans that empower and operationalise all teams at Lived. You will take complex projects and contextualise, structure, and wrap them up in a bloody big ribbon. You love your numbers, you're super analytical and you make calls that are driven by insight, nuance and data. This is quite an operationally technical role so will need to be comfortable with technology, excel, automation tools, and mentoring data analysts— and you won’t mind getting your hands dirty if needed.

🧴 Be the glue that bands us together: You will grow and drive operational excellence at Lived. This will include helping the team set, align and track OKR's; supporting the company and CEO with strategic planning, financial reporting and budgeting (via accountants); and making sure to keep us safe and out of trouble (working with our lawyers on legal contracts, liabilities and risk mitigation). You will be agile in your approach, and won’t be phased by the challenges that start-up life throws at you…

💗 Let's talk about you.

  • ⭐ You’re a born leader

    The scope is broad and bright, and the potential for growth to a Leadership role is huge. That doesn’t faze you. You will naturally be the type of human that wants to have an outsized impact in the business. One: because you want to grow, but two: because you have likely done it before and are a strong generalist.

  • 🥣 You eat collaboration for breakfast

    While you will thrive on this huge mountain to climb, you won't run this trek solo. You'll collaborate incredibly closely with our cross-functional team. You will have support from our Community Lead, Arielle, who is the brightest human rallying our Guide and member communities, our Head of Marketing, Lauren who will not rest until we build one of the most human and accessible brands on the planet, and our Head of Product Ridhi who’s excellent at both dreaming up the most ambitious product vision while being so grounded in executing it. This powerhouse team having your back will not only ensure sure you succeed but will grow you personally and professionally in ways the English language has no words for.

  • 🛌 You can do this in your sleep, (you have done this type of role before)

    You have some battle scars either personally and/or professionally that have allowed you to grow. To others, tasks you commit to seem like they will take a week, then you pop up in Slack saying "done, folks" hours later. You wow the team with most things you do, but sometimes you mess up, and that is ok. You're likely someone who has had some experience building a marketplace, being a leader, being a life-long learner and you have experienced first-hand, the highs and lows of rapid growth.

    🚨 To be overly transparent on this one, we really need people who have done a similar role before, at scale, in tech, and preferably globally.

  • 💪 You’re a role model and you lead with pride

    You are comfortable and skilled at leading to ensure everyone is engaged, effective, and growing. You’re a natural connector and are able to bring cross-functional groups together to elevate outcomes. Your crystal ball vision helps you stay a few steps ahead and you proactively seek to fill gaps in your knowledge. You have this odd but profound ability to anticipate problems most do not know will exist.

  • ❤️ You care, a lot

    Like a-lot, a-lot. You will often hear the expression "be a good human" at Lived. (i.e. don't eat the last cookie in the cookie jar without filling it up. If something takes your teammate 30 minutes and you 3 minutes, do it for them. And if you know someone is nervous about a big preso, volunteer private time so they can practice with you). These random acts of goodness should come naturally to you, without overt thought or thinking of "wow I really went out of my way". It's just how you are wired.

  • 🤓 You're practical & anchored

    You are likely a COO type or not far off, but actually - you have decided you miss getting your hands dirty and you want to scale again with a company FULL of energy, vision, and mission. You’re comfortable zooming into and executing the detail, and also has the sixth sense of knowing when to zoom out and think strategy.

  • 🙌 Self-aware and vulnerable

    This role is larger than life and we don’t believe in unicorns. In order to be successful you will need to know your strengths and weaknesses, ruthlessly prioritise tasks and outsource/delegate when needed.

  • ❌ Let's talk about the things we don't value
    ❌ No narcissistic traits/self importance/arrogance
    ❌ People that talk at us, instead of with us
    ❌ Cares more about being right than getting it right

🤷 Why join?

  • Work with purpose and pride: Knowing that your efforts will genuinely change lives around the world for the better.
  • Work at a global, seed-stage startup with the goal of successfully scaling operations: Where you get to be a part of genuinely shaping the future of the product, culture and business. We have a small team and flexible environment making it easy to rapidly iterate.
  • Work from anywhere: We are a fully-remote, flexible (and awesome) team.
  • Learn from the best: Join a diverse team of people from Uber, eBay, Canva, Secure Code Warrior and more.

🌞 Highlights

💼 Backed by top investors including Folklore, Antler, Airtree, Simon Griffiths (Co-Founder & CEO of Who Gives A Crap), and more.

👀 Featured in the Australian Financial Review as one to watch.

🤝 Partnered with Monash University, The Buttery, Australian Federal Government and other industry leaders.

💪 Founder: CEO & Founder Sally Krebs is one of the youngest (and most fierce) CEO's in the global Social Impact Start-up community—having founded Lived at just 27. Read her story here.

💪 What else is in it for you?

We believe people do their best work when they are healthy and happy.

  • 🌟 Purpose

    Be part of a movement that is changing lives and changing the future of addiction for good

  • 🌏 Work anywhere. Live your life.

    Join us anywhere in the world as part of a fully distributed team.

    No commuting! We give you the freedom and flexibility to work when you want and where you want (as long as there is enough overlap for key meetings with our team in the U.S. and Australia).

    This is not vanity flexibility. Our engineers often go surfing at lunchtime for a few hours.

  • 🏋️‍♂️ Training

    Your colleagues are a few of the best people on the planet to drive you towards being the best you. (Sound lame but it’s true). Apart from that, you will have access to a number of our advisors, world-class investor networks and the company will support you in finding the best operational mentor that we can.

  • 💎 Transparent and inclusive

    Work in an environment with high trust, transparency, and autonomy

  • ❤️ Community

    Access to the Lived investor community through Antler Global, Airtree, and Folklore which includes invitations to networking events, industry dinners, Slack groups and more

  • 💰 Compensation

    Get paid for doing something that you love, that's also changing the world for the better
    Company stock
    WFH budget

  • 🚀 Growth opportunities

    You're joining at a great time and if you can keep up, you will have the opportunity to grow at the same rate as the company. We will do everything humanly possible in supporting you to get there.

  • 🤓 World-class science & tech

    Lived has its own network of researchers and engineers, which means the possibilities to innovate, experiment and build are endless!

👨‍👩‍👧‍👦 Our team

We are a global, distributed team across Australia and North America (and growing!).

Our team and all of our Guides are made up of people who have lived experience with addiction. People who are living examples of what's possible. People who actually know what it takes.

👍 Our values

Values are actions not just ideas. They inform the way we treat each other and those we support, as well as the products and experiences we build. With a shared understanding of our values, we can go further together.

  • 🤝 People are the priority. Period.

    Lived is built by and for real people. From the goals we set to the way we hire; the products we build, to the way we speak—people are always the priority. We hire extraordinary humans and look way beyond just their capabilities. Our team don't miss doctor's appointments or our friend's birthdays—because we're people first and employees second. We're building products to drive better human connection and inclusion. We support 'people living with addiction' and never 'addicts'. We thrive on this connection to ourselves, our peers, our community and our cause.

  • 💎 Clear is kind

    We are highly transparent and embrace vulnerability—and see the extraordinary power in both of those things. We value inclusivity, direct communication, candid feedback and high respect for one another. Our circle of trust enables us to work better, smarter and faster.

  • 🙌 Lead with pride

    Shame and stigma have no place in addiction—or at Lived. We couldn't be more proud of the people and community we support, and we sing it loud and proud. Our bold mission is matched by our determination. We stick to our word and will always do what’s right over what’s easy. We don’t shy away from tough conversations, but we always consider who may be listening.

  • 👂 Listen carefully

    We never have all of the answers. We never assume. We seek to understand. The conversation around addiction and how we best support people will be constantly evolving—and we’ll always be listening, and pushing ourselves to learn and grow.

🏃‍♂️ The process we run (so we BOTH know what good likes like)

  • Hit apply and follow the prompts If your CV is longer than 2 pages long, try again)

  • First interview: You interview the Founder — 40 minutes

    Yup, your opportunity to ask our CEO anything you like, after all this is also about us convincing you to work with us. (not that you will need too much! 😊)

  • Second interview: Founder and another Leader will interview you 30-60 mins

    We will go DEEP on your craft in this one, you will have fun. This will either be with our Head Coach, Head of Product or Head of Marketing but don't worry you will meet them all later in the process. Great leaders want to work with other great leaders.

  • Case study — You present back to the entire team.

    This is your chance to convince the wider team, we are still a small team and we are all about inclusion and involving everyone in the process. This is actually less about the case study and more about your insight, how you communicate, and for us to see how your brain will work. The expectation is you spend no more than an hour or two on this. Likely an interesting operational challenge.

  • Lunch with the team.

    In person If you're a Sydney sider, if not - we can jump on a zoom call.

  • Final culture interview — With someone outside of the business, we trust.

    You will get to meet one of our investors. Depending on who you are will depend on who this might be, they are all incredible operators so this will also be a TREAT.

  • Offer.

    This won't be a shock, we will talk to you about what an offer might look like towards the end of the process and give you the chance to tell us what is important to you.

If we are incredibly excited by you as a future teammate we will fast track this process. If at any stage we decide that there’s not a fit we will let you know straight away.

Last but not least: Addiction is a problem that touches every part of society — no matter what gender, racial background, sexual orientation, or religious belief. That’s why we are building a team that is just as diverse as the people affected by addiction.