Lumary is a healthtech company developing a global healthcare platform for the disability and aged care industries. With our tech solution, Lumary aims to empower and help service providers and care-givers to deliver value-based care for their communities.
A world where healthcare organisations are empowered to provide better well being through technology is our mission! It is our aim to continue building digital solutions that support healthcare service providers with more time to focus on delivering quality care to our communities across Australia.
About the role
The Client Outcomes Manager (Enterprise) / Customer Success Manager plays a pivotal role in the business by managing and maintaining Client relationships. You will be an advocate of the Client and Lumary to ensure best outcomes for both. In this role you will oversee a specified group of accounts focused on retaining their tenure with Lumary and developing new business by identifying and prioritising their needs being an expert in facilitation and coordination, achieving the outcomes for them.
The Client Outcomes Manager is the face of Lumary for our customer base and is responsible for maintaining Lumary’s execution against the goals agreed upon during customer contracting while simultaneously sustaining a dialogue to update those goals as customer needs evolve.
At Lumary, we want our employees to feel part of a collaborative family.
We want you to feel that you have opportunities to exercise creativity and express your innovative mind in everything you do for the greater good of the community we’re supporting. We work hard to care for our community and build tech for a better tomorrow.
We offer our team flexible working options and the freedom and autonomy to do their best work in a way that works for us. Whether that’s working from home or hanging out in the Lumary office. We love to laugh, we encourage health, fitness and mindfulness during our working days, and we’re always up for a fun night with the team to balance out those effort filled days of work.
We’re looking for people that bring great energy, that have a long-game focus and are always curious to find new angles and approaches to the way we work. We’re a team with a relentless focus on ‘what’s next’ but at the same time, reviewing ‘what’s been done’ so we can learn, grow and adapt.
We foster an inclusive workplace culture where people are respectful and care about their impact on others -- it is critical for us to cultivate a respectful culture internally as it reflects the way in which we engage, collaborate and support the community we partner with.
Lumary is fast-paced and as we continue to grow, we need agile and diligent, vibrant and high energy skilled individuals to join our team and take-part in our global mission to develop software that provides better wellbeing through technology!
If you are interested in applying for this position and think you meet most of the role requirements, please Apply Now and attach a copy of your CV.
The successful applicant needs to hold or pass a national police check, working with children and disability services employment check to be provided with ongoing employment at Lumary.
We look forward to hearing from you soon!