Principal - Managed Services (copy) at Versent

Cloud, Full Time, Sydney, AU sydney full-time
Posted 19 days ago

Versent is an Australian-born technology company, focused on architecting, building & operating cloud native applications, data streams, platforms and services. Our solutions are centred around AWS and best of breed technology. From a stand-still start in 2014, we've grown to over 360 family members both locally and internationally. With a diversified offering in professional services, managed services and product, we are poised for significant growth in 2020.

We have some of the best talent in Australia. The opportunity to grow within Versent is massive, we have a huge growth target (we are miles ahead of where we thought we'd be already) and need people who are ready for the ride. Due to this growth, we are seeking a talented Principal to join Versent Managed Services team to lead our Site Reliability Engineering Pod of Engineers.

The principal has a focus on operations, stakeholder management & people management. People in this senior role may have started out as engineers, but have moved to focus on client management and expectations and to some degree account level interaction and management outcomes. They work on building the brand of Versent and VMS and seek to drive further commercial value.

Our Managed Services Principal exhibits the following behaviours:

  • Provide reliable, cordial and clear engagement and communications with the client
  • Manage day-to-day managed services operational escalations
  • Ability to drive change with customers
  • Ability to assist with commercial assessments and negotiations
  • Ability to work with customers to understand and model customer outcomes. Matching business requirement to technology outcomes
  • Ability to jump into a design or problem situation to add technical value
  • Understand best practice and processes within the Cloud/DevOps practice
  • Understands the non-technical aspects to an engagement – stakeholder management, architectural approval, risk management, operational acceptance
  • Understands agile delivery
  • Ability to motivate pods of VMS engineers
  • Ideal skills and experience:

  • Strong understanding of Cloud concepts, Continuous Delivery, Continuous Deployment and Infrastructure-as-Code
  • Strong ITIL and operations history
  • Strong verbal and written communication
  • Strong stakeholder management
  • Financial and Commercial management
  • Operational and Team management
  • Business requirement and strategy


    At the core of what we do, we're an engineering company. We value our people more than commercials and put culture at the centre of everything. Some of the things we do to bring the team together are monthly music jamming sessions and game nights, wine/beer tasting, both family and Versent Christmas parties and weekly knowledge sharing sessions.

    We embrace the notion of Family at Versent, working together to achieve outstanding success. We have monthly social events to bring everyone together, often supporting charity initiatives such as TourXOz and RUOK Day. We're supportive of bringing both kids and dogs into the office (which makes it a bit more lively!) and have a flexible work environment.


    People: We believe in a positive team with family spirit, because life is too short for anything else.
    Customer: We create remarkable experiences for customers and treat them as we wish to be treated.
    Quality: Be Artisans who care for their craft and lead change through continuous improvement.
    Reliability: Do what we say we will do when we say we will do it, every time.
    Transparency: Full disclosure, integrity and honesty in all things.
    Reciprocate: Give back and assist as much as possible, whenever possible.