Senior Manager, Customer Reporting, Insights, Strategy & Planning at Tyro

Operations, Full-time, 155 Clarence St, Sydney, NSW sydney full-time
Posted 22 days ago

Why work for us

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our over 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australian businesses.

🎥 Take a look here what it's like to work at Tyro

We have an exciting opportunity for a Senior Manager of Customer Reporting, Insights, Strategy & Planning to join our Customer Operations & Strategy Team.

What you'll do

  • Synthesise results of quantitative and qualitative analyses into key trends, implications, and/or recommendations
  • Develop content that will support/be included in executive level presentations and reports to communicate and achieve buy-in for strategic recommendations
  • Ability to translate data into actionable insights
  • Utilise data to create visuals that tell a compelling  business story to non-technical users
  • Develop an efficient and effective sales and customer reporting framework
  • Facilitate strategic planning and target setting activities across all Customer team functions
  • Own data taxonomy and setting up measures to be used as goal metrics
  • Production of quarterly and annual marketing and sales forecasts and plans to ensure commercial success
  • Engage with the Finance team to manage and oversee development and management of Customer team OPEX and CAPEX budgets and performance
  • Own and optimise sales and customer operational budget
  • Own and improve incentive programs and make recommendations to drive performance
  • Establish reporting processes and cadence
  • Report tracking of historical and forecast performance vs actual
  • Work with sales and marketing leadership to identify improvement opportunities through data
  • Manager and maintain reports and self-service dashboards in Salesforce
  • Establish and manage a Customer analytics team to service reporting and data requests for Customer (DTR Queue)
  • Develop and execute a strategy for servicing key accounts and Customers with merchant data
  • Manage all reporting deliverables from the Customer Operations team (quality and delivery time)
  • Manage strategic projects and tracking for Customer
  • Produce the Customer board reporting submission to the cadence
  • Oversee workforce planning and optimisation for the Customer department
  • Leads, grows and mentors their direct report(s) as well as the wider Operations and Strategy team; ensuring efficiency, management and achievement of individual and team targets.
  • Risk Management
  • Responsible for the identification and management of risk in day to day responsibilities.
  • Comply with Tyro policies and procedures including completing mandatory training within the required timeframes.
  • Role model positive risk behaviours and contribute towards a strong risk culture at Tyro.
  • Min 5+ years’ experience in a strategy / planning, reporting and analytics environment, preferably in sales and/or marketingAdvanced experience in end to end conversion funnel reporting, analysis and methodologies
  • Advanced technical and analytical skills to analyse sales and marketing performance
  • Advanced report writing skills
  • Advanced Excel and intermediate SQL
  • Experience managing incentive programs and calculations
  • Financial services experience well regarded
  • High level of attention to detail
  • Salesforce experience well regarded
  • Good interpersonal, negotiation and relationship building skills with the ability to communicate and engage well with stakeholders at all levels
  • Leadership / team management experience
  • Stakeholder management / influencing skills
  • Project management experience
  • Process improvement experience
  • Culture and Perks
    We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and an awesome rooftop area for socialising, all available to be enjoyed.

    Who we are
    Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 500 staff, $20.1 billion in transactions in FY20, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses. Find out how you can be a part of the Tyro journey today.

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