Licensee Account Manager at MadeComfy

Full-Time, Melbourne, AU melbourne full-time
Posted a month ago

About MadeComfy:

MadeComfy is a property management and hospitality company, specialising in short-term rentals. Guests booking a MadeComfy seek a living experience in quirky, self-contained properties with a high level of comfort, convenience and consistency.

Property owners are able to generate higher rental returns with an end-to-end managed service that includes everything from furnishing & styling, revenue management, 24/7 guest management, housekeeping and maintenance.

One of MadeComfy’s key differentiators for property owners is the use of dynamic pricing and access to the owner portal that provides them with the highest returns and transparency. It uses data analytics that helps deliver significantly higher returns compared with what property owners are getting when they opt for other forms of rental.

At MadeComfy, we aim to align ourselves with strategic partners that have the same core values that are central to everything we do every day at MadeComfy - empowerment, agility, trust and delivering a ‘wow’ experience for our guests and property owners, which is why we have launched Australia’s first holiday rental solution, built for real estate partners and we are now looking for an experienced Account Manager that can look after our Licensee partners and help them grow to be short term rental leaders and experts in their respective area.

About the role:

In this role, you'll be responsible for managing a portfolio of Licensee Partners, including weekly account meetings, phone and email support and thinking about new and creative ways we can improve processes and the overall Licensee experience.

Day to day this involves:

  • Managing up to 10-15 Licensee Partners, and resolving any issues that pop up
  • Working with our Licensee Partners on strategies on how to maximise revenue
  • Working with the broader team to ensure our NPS & CSAT scores continue to be the highest in the industry for Licensee Partners
  • Bringing in your experience to improve processes and communication between internal teams and external partners
  • Keeping your inbox and the CRM up to date

About you:

You’re a great communicator and a hands-on problem solver. You’re someone who wants to build on your previous experience, learn something new, and join a successful and well-funded startup to grow with it.

Key skills you'll need:

  • You have excellent communication and account management skills
  • You’re a self-starter and can make an impact from day one
  • It's a startup so change is a constant - and you need to be comfortable with it
  • You’re reliable, have great attention to detail, and are great at getting things done
  • You’re very comfortable with using technology and digital systems (e.g. working with our CRM Salesforce)
  • You’re resilient - stress doesn’t stress you out
  • You have a positive and proactive attitude

Nice to have:

  • 2 years experience in real estate account management
  • Previous startup experience


  • Mentoring! You'll be joining a talented and friendly team invested in your development
  • Massive opportunity for growth - we're growing rapidly and want to take talented and invested people on our journey as we continue to disrupt the Real Estate & Hospitality space
  • Creating impact - we'd love your ideas on how we can continue to improve and develop
  • Training - we have a thorough training ready for you so you can ease into your role

Sounds good?

If you’re interested in joining Australia’s fastest-growing short-term rental company, we would love to hear from you. Please click “apply” and send us a quick 30-second video answering the following questions…

  • What interests you about joining MadeComfy?
  • What excites you about this role in particular?
  • What is your most memorable Airbnb experience? (keep it PG 😏)