We are looking for an experienced and ambitious Customer Support Specialist to join our growing Customer Experience team!
As a Customer Support Specialist, you will deeply care for our customers and their business needs. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust by exerting a great deal of knowledge, empathy and professionalism.
You are people-orientated and adaptable, with outstanding problem-solving skills. Being a constant point of contact for customers, you have the opportunity to create and/or completely transform a customer’s experience with our company. For this reason, it is integral that you are friendly and well-informed in your approach.
If you are a go-getter with a proven track record of executing in a fast-paced environment, we have the perfect job for you!
To be successful in this role you'll:
What your day-to-day looks like:
What You Bring To The Table
In addition to being awesome, down to earth, having a great sense of humour, and a strong desire to continually master your craft, you also bring:
Flare is a Sydney-based fintech. We build market-leading onboarding, benefits and employee engagement solutions for the workplace, and financial products designed to help Australians live their best financial lives. Over 2500 companies use Flare’s technology to save time, build culture and improve employee retention for their 650,000 workers. Employees can access these solutions through Flare and most leading HR and payroll platforms, and directly through Slate, an innovative workplace financial services brand that helps Australians plan for a secure future.
*Eligibility to apply: this role is currently open to Australian citizens or Australian Permanent Residents residing in Australia*