Senior Product Designer - Buyflow. at Waddle

Design, Permanent, Melbourne, AU melbourne design product full-time
Posted a month ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

The Xero Design function
Xero is incredibly user centric, which means design is at the heart of all our product development. Globally there are 160+ practitioners in our product design group across NZ, AU, UK, USA and Canada. The Product Design team is a vital part of Xero’s success and our product makes a meaningful difference in the lives and businesses of more than a million people around the world. Within the design function we have areas of Product Design, Design Research and Content Design. We are all one team and as a result work cross functionally with our development and product teammates in order to create the most beautiful and enjoyable experiences for our customers.

What is a Senior Product Designer at Xero?
Senior Product Designers at Xero are responsible for designing beautiful, enabling and meaningful experiences that solve genuine customer problems. As a seasoned designer you’ll work closely with Product and Engineering on med-large scale projects within a product area of a portfolio.

About the role
The Senior Product Designer; Buy Flow, will work in our Convert & Motivate team in Global Services across the First Experience journey, helping direct Small Business customers choose the right Xero plan for their business needs. You’ll be collaborating closely with other designers across SB Onboarding and In-product Communications to help create a seamless and enjoyable experience for their first 90 days using Xero.

Reporting to the Product Design Manager, the Senior Product Designer will create mobile-first experiences that help small businesses buy a subscription that best suits their needs. This is a key experience to help Xero achieve its growth aspirations.

What you will do

  • Design Practice and Thinking.
  • Promote the value of design and collaborative practice across spheres of influence and participation 
  • Conduct desk research including domain and competitor analysis, interaction/design trends and 'best of' examples 
  • Analyse relevant considerations such as research insights (when not directly involved), product strategy and roadmaps, technical environment and constraints 
  • Contribute to the definition and articulation of ‘the problem’ – challenging assumptions and 'pre-set' thinking around solutions, agreeing the purpose, principles and vision 
  • Create frameworks (read wireframes low/high-fi, visual frameworks, content/data models etc) which articulate the components, journeys and elements required to solve 'the problem'
  • Explore ideal future concepts and identify new interaction solutions and patterns that meet customer needs in a better way 
  • Develop phased design solutions that bridge the gap between a future state and current patterns, XUI design system and other relevant constraints and considerations 
  • Create prototypes which tangibly demonstrate a proposed concept or solution 
  • Collaborate with other designers to test ideas, share challenges, provide feedback and build quality in your practice 
  • Collaborate with content designers to ensure content within an experience is consistent, 'fit for purpose' and meets customer needs 
  • Develop detailed interactions and interfaces which are smart and contextually relevant 
  • Present and communicate design work to a range of different audiences 
  • Create effective handover materials which clearly communicate how the design should look and behave throughout interaction flows and journeys (e.g. User flow diagrams, design specifications, experience/interaction specifications etc) 
  • Participate in generative user research to understand customer underlying goals, needs, behaviours and pain points (where necessary) 
  • Participate in the synthesis of research data, drawing out and articulation of insights
  • Conduct user testing in conjunction with the Design Research team 
  • Facilitate cross functional team workshops – to bring everyone together at key points in the process and around key decisions 
  • Collaborate with cross functional teams to ensure proposed solutions balance user needs, business strategy and technical constraints 
  • Collaborate with development teams during sprints to provide design QA and problem solve issues as they arise
  • What you’ll bring with you

  • Track record of innovating and delivering high quality design experiences 
  • Track record of solving customers' problems through design thinking and execution 
  • Excellent communication skills 
  • Experience working on large design projects 
  • Experience building and iterating on a product or experiences based on usage patterns, user feedback and an evolving strategic landscape 
  • A portfolio that demonstrates high-quality design outcomes, contributing to user experience and business value 
  • Experience across the entire design process, with mastery in executing elegant interfaces

    Want to hear more from our design team?  Click here

    Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.