Senior Product Manager
A bit about us
At THE ICONIC, innovation drives us; we believe that innovation should not be sitting in a silo team but rather be part of everyone and everything we do & deliver. Every person in tech has a voice and we find that our best products are achieved through collaboration (usually over a coffee in front of a whiteboard).
At THE ICONIC, our skills and experience are diverse, allowing for collaboration and constant learning. All of our teams are cross-functional, mission-driven and able to iterate from inception to production (DevOps mentality) without being blocked or having to ask permission from other teams. We love to move fast and validate learning using data (lucky for us our Data Science & Analytics team is also world-class!)
A bit about the role
You will lead projects to deliver upon our strategy to deliver a world class customer experience. You will lead improvements in customer experience, marketing solutions, online and mobile channels, business process, technology fundamentals, and strategic growth.
This is a portfolio-level role. You will be responsible for the end-to-end product roadmap for Customer tech at THE ICONIC. Your remit will be the end to end customer experience, from awareness, to arrival, discovery, engagement, checkout, delivery, returns and service. This will require you to work together with senior leaders across the organisation to align on where we will invest our time, effort and funding for tech solutions. You will also be shaping up large initiatives to the point at which you can make a call on strategic priority.
By driving a company-wide customer-centric approach, you will increase the customer value and profitability of the product, leading the development of new features and functionality. You will enhance existing features and help to develop new functionality based on your industry experience and learning from our customers. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. And you’re not afraid to roll your sleeves up and get things done.
This is an exciting role for A Senior Product Manager. We are a growing business in a growing industry. But we’re not just growing, we’re evolving too. We’re entering new markets, creating new experiences, and pushing the boundaries like never before. This role is at the heart of it all.
You will need to have the below experience and skills for this role:
Experience with the following a plus
Why you'll love THE ICONIC
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