Small Business Consultant at Deputy

Customer Success Management, Full Time, Sydney sydney support full-time
Description
Posted a month ago

At Deputy we’re on a mission to change the way the world of hourly work “works”. Businesses that use Deputy unlock thriving workplaces – one where staff are engaged and empowered, customers are served well, businesses are legally compliant, and companies profits thrive. For decades, software has primarily driven innovation in knowledge work businesses (Slack, Zoom, Asana, Notion), rather than hourly work businesses (think cafes, retail, manufacturing, medical clinics) – we are here to change that!

Deputy is a global cloud SaaS workforce management software company, HQ'd in Sydney (AU), San Francisco, and London (UK). We’ve helped 10s of millions of people across all industries in 70+ countries save time and money managing their hourly workforce so they can focus on what they do best, run thriving businesses.

We have crossed $100m ARR, with strong financial stability and backed by leading US/Global investors. Our Target Market is about 60% of the world’s workforce, an ambitious vision, matched with an incredible values-led culture. Come join us!

The Role

As a Small Business Consultant at Deputy, you will guide the conversion of qualified small businesses during their trials into paying customers and ensure they are set up for long-term success. As an expert in communication with the ability to influence decision makers, you will live by Deputy’s values, including listening to learn in order to create meaningful outcomes. This role will also look to identify opportunities for selling additional training packages where needed and will be aided by a best-in-class technology led experience to help guide the buyer's journey and identify intent to purchase.

This is a non-commissioned role, enabling you to be a true consultant to our inbound small business prospects, ensuring that our products and services fit their needs and will drive positive business outcomes for both parties.

Responsibilities

  • Provide product demos and answer questions for potential customers during their free trial period
  • Be a Deputy product expert with a deep understanding of small business needs, including localized Fair Workweek compliance 
  • Identify expansion opportunities for additional products and training where necessary to ensure long term client success
  • Provide feedback to the Learning Experience Team to further amplify the technology led buying experience
  • Align with our Sales, Product Marketing, and Implementations team to ensure that we are unified in our value messaging and offerings
  • Qualifications and Requirements

  • 1+ years of experience as a Customer Success Manager, Sales (AE, SDR,etc), Customer Support or similar
  • Intrinsically motivated, customer focused with revenue awareness
  • Knowledge of and appreciation for small businesses, their challenges, and their importance to their employees, communities, and the economy
  • Above all, a growth mindset, willingness to learn, and a genuine excitement for the problems we are solving for our customers



  • Employee Perks
    - Share Options
    - Paternity/Maternity Leave Policies
    - Flexible Work Policy
    - Company wide Development & Coaching
    - Hackathons
    - Awards - "Your Time to Shine & Celebrate Success"
    - Social Events & variety of social clubs (Books, LGBT, Games, Sports)
    - Mental Health Support
    - Munch & Learns

    Learn More About Deputy
    Deputy Linkedin Page 
    Deputy Instagram
    The Bay Area's Top Workplaces
    Open the Pod Bay Doors Podcast - E165: Silvija Martincevic, CEO & Board Director, Deputy 
    International Shift Worker Sunday
    Customer Story - Honest Burgers: from inflexible all-in-one to Deputy’s best of breed flexibility
    Best Employee Scheduling Software 2023 (Forbes Advisor)
    Silvija Martincevic: Five Things I Wish Someone Told Me Before I Became A CEO
    Customer Reviews - GetApp and G2Crowd

    Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. 

    #LI-Hybrid