We’re Maropost, Canada’s 4th fastest growing tech company as named by Profit 500! Our Software as a Service Marketing Cloud technology provides organizations with a single platform to connect with customers via marketing automation, mass and transactional email, social media, mobile messaging, landing pages, and ecommerce.
Maropost is on a mission to revolutionize the way marketing and e-commerce automation work together. By providing companies with Marketing Cloud and Commerce Cloud, Maropost allows B2C organizations to streamline their audience engagement, customer acquisition and revenue growth. The company serves customers across multiple channels, such as email and mobile/SMS marketing automation and e-commerce, while providing unparalleled inbox deliverability, advanced reporting and industry-lead ing audience building and customer journeys. Maropost is used by thousands of brands worldwide!
Find out more about what we do and the customers we work with at www.maropost.com
We are looking for a customer centric Customer Success Agent, to join our team in Australia to work on the Maropost Commerce Cloud product.
The Customer Success Agent will be responsible for analysing the features of Maropost Commerce Cloud that a customer is using, find gaps where they’re not utilising the product to its full potential and advising them on the best way they can succeed. The customer success agent will also be responsible for proactively engaging with customers to seek growth opportunities and reduce churn.
You will proactively maintain strong working relationships with Maropost customers through regular check-ins, acting as an escalation point for issues that impact our customers' success, and responding to retention risks and opportunities.
You will aim to expand Maropost's adoption and retention within our customer base while ensuring customers achieve desired ROI.
What you’ll be responsible for:
You will possess:
You will be:
A good sense of humour and a willingness to participate in our social office atmosphere is also important.
What’s in it for you?
You’ll not only have the freedom to make this role your own but be part of helping grow the Maropost Commerce Cloud product. If you want to work with other brilliant people in an extraordinary work culture and are eager to learn (and have fun) along the way, then Maropost is the place for you!
You’ll also have access to these perks:
If it sounds to you like we’d be a match, we’d love to meet you! Apply today with a cover letter, resume and examples of previous work.
Applications will be treated as strictly confidential.
Individuals seeking employment at Maropost are considered without regards to race, colour, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status. Accommodations are available on request for candidates taking part in all aspects of the selection process.