Head of Customer Marketing at Employment Hero

Information Technology and Services, Marketing, Full-time, Sydney, New South Wales, Australia sydney marketing full-time
Posted 3 months ago

Employment Hero is an Australian SaaS start-up. Our platform is the easiest way for small to medium businesses to manage HR, payroll, employee engagement and benefits.

We’re on a mission to make employment easier and more rewarding, for everyone. We're also a Remote First workplace!

We're proud to be growing our Marketing team. Our new Head of Customer Marketing will set up and lead our loyalty program, championing our customers and driving a world-class Net Promoter Score.

This is a pivotal new role in scaling our sales and marketing engine. Reporting to our Marketing Director, you'll play a critical role in ensuring that our customers get the best out of the Employment Hero platform.

The right candidate will be totally customer-obsessed and have proven experience leading loyalty/customer marketing teams.


  • Develop a world class loyalty and customer marketing team for Employment Hero, leading a growing team.
  • Be our customer champion!
  • Drive a world-class Net Promoter Score (NPS) through content, communications and experiences that our customers love.
  • Introduce our customers to relevant products and services that you know they'll love.


  • The ideal candidate will be customer-obsessed and detail-oriented.
  • Proven agency or client-side experience (minimum 7 years, including at least 4 years leading a team) in a fast-paced marketing environment.
  • Excellent written and verbal communication skills.
  • Proficiency in reporting campaign effectiveness.
  • Willingness to take ownership.
  • Motivated self-starter and ability to work in a fast-paced environment.
  • Digital advertising experience a plus (paid search, social media advertising, media planning).


  • Employee rewards and recognition program.
  • Self, health, wealth & happiness initiatives.
  • Flexible working arrangements.
  • Seasonal Ping-Pong Tournaments.
  • Friday drinks - music & a fully stocked beer & wine fridge.
  • Return to work bonus for primary carers.
  • Continuing education/ post-graduate assistance program.
  • Personal training & Yoga classes.
  • Quarterly & yearly company celebrations.
  • Incredible discounts on products and services through our employee benefits portal and third party partners (such as 5% off Coles/Woolworths and half price movie tickets)

Why join Employment Hero?

  • Raised $22M Series C Round led by Seek July 2019
  • Raised $8 mill series B round led by Seek and OneVentures
  • Deloitte Technology Fast 50 2019, ranked #20 in Australia
  • GetApp Category Leader Q1 2019
  • Deloitte Technology Fast 50 2018, ranked #12 in Australia
  • HRD Gold Medalist - Human Capital Management Systems 2018
  • HRD Gold Medalist - Rewards and Recognition Service Provider 2018
  • HRD Rewards and Recognition Employer of Choice 2018
  • LinkedIn Top 25 Startups 2018
  • EY Entrepreneur of the Year National Finalist 2018
  • Dynamic Business Top 10 Entrepreneurs, our CEO Ben Thompson ranked #2
  • BRW Most Innovative Companies 2015
  • Anthill Smart 100 List 2015
  • Startup Daily Top 50 Emerging Leaders 2015
  • HRD Employer of Choice Award 2015
  • Aon Hewitt Best Employers 2013