Who we are
Launching in 2003, Tyro has grown to become Australia's largest EFTPOS provider of all ADI's outside of the big 4 banks. With almost 500 employees, $13.4 billion in transactions in 2018, we are much more than an EFTPOS provider - Tyro is an ASX listed Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA).
With 10 industry firsts to market, we're giving the business banking world a good shake up, with smart technology that saves Australian businesses time and money. Come and be a part of the Tyro journey.
The primary focus of the Customer Support Team Leader is twofold;
Firstly, delivering an exceptional customer experience (best in industry) through the coaching, development and mentoring of a team of Customer Support Specialists. This will include call monitoring, the adherence to our Tyro customer practices and maintaining a best in class quality score.
Secondly, the CS TL will be responsible for working with their peers and the Customer Support Manager to continuously improve the way we do business, through our high performing culture, digital innovation or process improvement.
This is a maternity contract for an initial 8 months, working full time hours on the day shift.
Why work for us
We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.
🎥 Take a look here what it's like to work at Tyro
Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australia businesses.
Our almost 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. We offer some amazing employee benefits such as a generous learning & development budget for training for professional and personal development, 16 weeks paid primary carers leave, 3 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, and not to mention our multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and an awesome rooftop area for socialising, all available to be enjoyed.
Privacy and Submitting your Application
Tyro does not accept unsolicited agency CV’s. Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.