Customer Onboarding Specialist at Lawpath

Full-time, Sydney sydney full-time
Posted 10 days ago

Come and join Australia's leading legal tech startup in Sydney!

Lawpath is a genuine disrupter within the Australian legal technology space and we are looking for new members to join our fast-growing onboarding team.

With multiple awards in our pockets, Lawpath has regularly been listed as one of Australia’s fastest-growing legal startups to watch. We use technology to make legals faster, simpler and more cost-effective. We’ve helped over 130,000 customers save in excess of $100m in legal fees!

This position is a great opportunity for a switched on and customer-focused individual who wants to work in the legal and accounting SaaS space. The role has a clear career progression path & there will be ongoing training. This is a full-time permanent role on offer based in our Sydney office close to Central Station.

As a Customer Onboarding Specialist, you will be responsible for ensuring that our customers are onboarded correctly and successfully adopt the Lawpath Platform. You will become a trusted advisor to the customer that are starting their business journey.

In addition, you will have the opportunity to identify and close potential up-sell opportunities with existing customers.

In this role you'll be:

  • Providing assistance to Lawpath customers when first starting their business.
  • Onboarding customers to the Lawpath platform via phone consultations.
  • Taking a consultative selling approach, proactively identifying and closing additional sales / upsells that provide additional value for our customers.
  • Assisting customers with chat, phone and email inquiries about order status, payments, refunds and site operation, as well as provide information about Lawpath products and services.
  • Recording and tracking all customers and sales through our CRM systems (Salesforce and Intercom).
  • Providing technical support and checking system functionality against software deliverables and providing feedback.
  • Identifying and recommending how we can continuously improve our onboarding, support and customer experience.


  • Onboarding and customer service superstar - someone who loves helping people and providing value.
  • A consultative selling approach, ability to provide current & potential customer/s with pricing and effectively close any sales.
  • Experience working on accounting / legal software (desired).
  • Proven experience in a "direct client contact" role dealing with both up-selling and cross-selling.
  • Strong verbal and written communication skills.
  • Functional knowledge of Salesforce (or similar).
  • Ability to quickly learn and use various internal systems.
  • Strong attention to detail.
  • Able to collaborate with customers to problem solve and find a resolution.
  • Effectively multitask and manage competing priorities.
  • BONUS POINTS if you've got legal or accounting background/training.

Seniority level:

  • Mid/ Entry level


  • Information Technology & Services
  • Computer Software
  • Internet
  • Legal
  • Accounting


Does this sound like the perfect support role for you? Then we’d love to hear from you. Send a covering letter explaining why you should be our next Product Support Consultant and a copy of your Resume to [email protected] with the subject: “Application for Customer Onboarding Specialist at Lawpath”.