Enterprise Relationship Manager at Tyro

Account Management, Full-time, 155 Clarence St, Sydney, NSW sydney full-time
Posted 10 days ago

Why work for us

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our over 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australian businesses.

🎥 Take a look here what it's like to work at Tyro

As an Enterprise Relationship Manager, you'll be joining our Account Management Team to service our retail, medical and hospitality customers. You will work with a high performing team that manages relationships with Tyro’s largest customers. These customers contribute 20% of Tyro’s overall transactional volume and the team works collaboratively across the organization to ensure their experience with Tyro is of the highest standard. 
The successful candidate will be responsible for managing a portfolio of enterprise level accounts, they will build and maintain a long-term relationship and capitalize on any growth opportunities within these accounts.

What you'll be doing...

  • Play fundamental role in setting up new merchants; take responsibility for the effective on-boarding of new strategic merchants.
  • Proactively assess, clarify, and validate merchant needs on an ongoing basis.
  • Lead solution development efforts that best address merchant needs, while coordinating the involvement of all necessary internal departments.
  • Coordinate the involvement of internal departments including; finance, customer support, product management, risk, compliance and legal, in order to meet business objectives and merchant expectations.
  • Manage and report on merchant churn trends within portfolio and provide feedback to appropriate departments.
  • Develop sales strategies to identify, influence and up-sell to multiple decision makers to drive growth and increase stickiness in order to ensure business retention.
  • Lead negotiations and manage analysis on rates comparisons to retain your merchant base.
  • Identify and grow opportunities within your portfolio and collaborate with PM’s to ensure these opportunities are implemented effectively.
  • Ability to identify the “holes and opportunities” with existing accounts for cross-selling of Tyro products.
  • Think strategically and take initiative to improve the business when and where appropriate.
  • Liaise with PM’s to provide product feedback and to develop/implement new features for corporate groups as and when appropriate.
  • Work with Marketing in pursuit of brand awareness, developing strategies and case studies to build the Tyro brand.
  • Conduct analysis on your portfolio to understand and report back to each account on their performance and overall experience with Tyro products and services. 
  • Develop Tyro brand awareness in the corporate world.
  • What you will bring to the role...

  • B2B sales experience
  • Enterprise relationship management experience
  • Have experience managing relationships with retail and hospitality businesses in relation to a technology product
  • Have an enthusiasm for customer service and sales
  • Experience building strong relationships with customers and internal stakeholders to drive outcomes for their business and its customers.
  • Have experience managing multiple tasks, identifying priorities and can operate with excellent time management.
  • Be proactive: take the opportunity to ‘lean in’ where possible and appropriate, contributing to team tasks and projects
  • Respond to all requests in a timely manner & follows through on commitments.
  • Have a keen attention to detail and follow-up
  • Continuously look for opportunities to create process improvements
  • Have loads of initiative and don’t shy away from a challenge. A self-starter.
  • Culture and Perks
    We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and an awesome rooftop area for socialising, all available to be enjoyed.

    Who we are
    Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 500 staff, $20.1 billion in transactions in FY20, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses. Find out how you can be a part of the Tyro journey today.

    Privacy and Submitting your Application
    By proceeding to submit your application, you acknowledge that you have read and understood Tyro’s Privacy Policy (www.tyro.com/privacy-policy/) and Privacy Statement & Consent for Job Applicants (www.tyro.com/privacy-statement-job-applicants/) and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies.

    Tyro does not accept unsolicited agency CV’s.  Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.