Customer Insights Analyst at Afterpay

Strategy, Permanent Full-time, Melbourne or Sydney melbourne sydney analytics full-time
Posted a month ago

Join a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded five years ago in Sydney, Australia, Afterpay has millions of active customers globally and is offered at the world’s best retailers around the world including eBay, The Iconic, Myer, Foot Locker, Adore Beauty, Mac Cosmetics, Kathmandu and many others. Afterpay is on a mission to power an economy in which everyone wins.

Afterpay is completely free for customers who pay on time – helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers. We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

The Opportunity
As Afterpay’s Customer Insights Analyst, you will be an integral partner and trusted advisor to the sales, marketing, product & risk and loyalty to measure the incremental impact of key strategic initiatives and provide high quality and timely insights to determine our efforts moving forward. This will in turn help Afterpay ‘Win with Customers’ through providing world class data & insight, with a focus on action to drive business outcomes.                      

We are much more than our job descriptions, but here’s where you will begin…
- Support in running incremental measurement studies on key strategic business critical initiatives for leadership
- Follow A/B testing best practices, execute analysis for A/B tests with experiments across multiple functions
- Work cross functionally with multiple stakeholders to garner information and set up robust analyses
- Support in pulling together the business case and positioning of analyses to a senior stakeholder group
- Identify actionable insights and recommendations from the data to help support our focus for future strategic initiatives
- Identify insights to drive thought leadership across the wider business
- Ensure repeatable, scalable processes in place where relevant 
- Develop a formalized process to identify, analyse, and interpret trends or patterns in complex data sets, empower informed decision making for stakeholders

Who are you?
Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.
- You’ll have a passion for customer insights, have a quantitative background in statistics, mathematics or similar and proven track record working with customer and loyalty data
- You’re an analytical nous – you love to turn data into practical action!
- Proven experience with sales & marketing analytics techniques such as Customer Profiling, Predictive Modelling, Regression and classification analyses, A/B testing, etc. 
- An autonomous approach with the ability to juggle multiple projects effectively.
- Deeply analytical with strong problem solving skills combined with impactful communication skills
- Excels working at pace and navigating your way through the ambiguity
- You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement

How we reward you. We are a purpose-led, outperforming organisation and will reward you for your performance. We pride ourselves on fairness and offer a competitive total reward package made up of salary, incentives and benefits including the opportunity to enrol in our share matching plan. 

We have a strong focus on health and wellbeing at Afterpay as we aim to support you to succeed in both your career and personal lives, such as providing employees with a corporate membership to Headspace. We also offer a generous parental leave policy and are proud to support working parents with up to 24 weeks of paid leave. 

We value diversity and a collaborative and inclusive environment where everyone feels they belong is important to us.

How to Apply: We don’t know what the future holds. That’s the exciting part; we show up and make it happen. If you’re brave, if you’re committed to doing the right thing and excited by this opportunity, click apply now!