Business Analyst at Hipages

Product, Experience & Analytics, Sydney sydney product analytics
Posted 17 days ago

About the role:

You will work closely with a Senior Product Manager and engineers, ensuring the product is “built right” with any technical risks or tactical options being shared with the PM for appropriate decision-making.  

Benefits :

  • Competitive salary, benefits and perks, plus equity via our Employee Share Program
  • Work from home with a 50/50 hybrid working model
  • Inhouse Talent Development team to support your personal career growth and plan for your promotion!
  • A dynamic team approach to evolve practices and directly engage with customers
  • Take ownership of your work and drive real change as a market leader in the industry

How you will add value:

You will work closely with a senior product manager to:

  • Understand the problems or opportunities  that we need to solve with our products
  • Ensure that the solutions that are agreed on are “built right” to a high level of quality 
  • Communicate progress and impacts to various stakeholders
  • Liaise With other Product Managers, Engineers, Sales Operations and Service to understand and document production issues
  • Design process flow diagrams or service blueprints
  • Write user stories and associated acceptance criteria
  • Ensure that requirements are understood by the team through story kick-offs and constant communication
  • Communicate any requirement dependencies, issues or risks identified through the analysis process
  • Participate in estimation sessions by describing the requirements and clarifying any questions raised
  • Address any requirement questions or issues that arise during the delivery process
  • Assist in preparing training materials, and user guides and continuously contribute to enhancing documentation

About you:

  • A data-driven approach to product management and being comfortable working with a data analyst to extract insights to support production issues
  • Ability to translate end-user requirements into technical requirements for Engineers and communicate with non-technical stakeholders
  • Bachelor's degree, or product management training or equivalent practical experience
  • Minimum 1+ year Business Analyst, Technology, Design roles or similar digital experience
  • Experience in working with cross-functional teams 
  • Demonstrated experience in being proactive and innovative in your past projects, especially a knack for design, and strategic problem solving
  • Experience of problem-solving and analysis with a team of engineers is desirable
  • Experience with analytics tools like Google Analytics, Looker or Tableau is desirable
  • Experience with Salesforce or alternate CRM systems

About the company:

We are an Australian-owned, ASX-listed tech company and the leading online tradie marketplace in Australia. Inspired and driven by our purpose of transforming the trade industry, building better lives for everyone, hipages Group operates via three technology-enabled platforms; hipages, Tradiecore, and Builderscrack (NZ) with over 300 team members across Australia, China, Philippines and New Zealand. 

Take a look inside our home:

Ranked #3 in Best Places to Work in Australia for the past 3 years, we offer meaningful, impactful work collaborating and innovating with the best and brightest in a transparent, supportive and fast-paced work environment:

  • Close-knit diverse family of bright, respectful, collaborative members who love to solve problems and jump on new opportunities
  • Strengths based organisation with in house coaching to help you leverage what makes you special
  • Holistic wellbeing focus with EAP access, meditation room, daily bottomless continental breakfast, fresh fruit and snacks and diversity initiatives and celebrations
  • Inspiring office and location - based in the heart of Sydney CBD, only a few steps from Town Hall Station, with multiple indoor and outdoor collaboration and social areas
  • Social connection focus: Friday socials, 2x big company parties per year and regular and fun teaming activities - we work hard but play hard too!

We value Diversity:

Innovation & Collaboration are core values at hipages, and are impossible to cultivate without a diverse and inclusive team. We don't expect you to be an expert in all areas, we’re more interested in who you are as a person, a team member and a leader.

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role we encourage you to apply, we would LOVE to hear from you! 

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

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