Support Engineer Lead at Volt Bank

Full-time, Sydney sydney support engineering full-time
Description
Posted 6 days ago

The role of Support Engineer Lead will form part of a new Technical Support Operations team within Volt Bank. The role will be crucial in supporting volts platforms for public and B2B customers. Most platforms are developed and maintained by Volts internal engineering teams, and so a large part of this role will involve working closely with these teams to diagnose problems.

About Volt:

Sitting at the very tip of a new wave of Australian banking, we at Volt Bank believe we have one of the most exciting and innovative workplaces in Australia – LinkedIn agrees, ranking us third in the 2019 Top 25 Australian Start-ups to Work For.

As one of the first digital banks of our kind in Australia, it is our mission to use technology and innovation to help our customers become better off, while delivering a safe and reliable place for them to put their money. It is also our goal to provide guidance and motivation, helping Australians to build strong saving habits, while exploring ways to find extra money to put aside.

We are big on values, purpose and ethics as we build the bank of the future that focuses on long-term value creation for all our stakeholders – customers, staff, investors, the community and the planet.  

Responsibilities:

  • Service management leadership to ensure quality in Service delivery on incident, request, problem and change management
  • Work closely with the Product Teams and Engineering teams in defining solutions on solving resolving the problem.
  • Vendor management for all major suppliers to ensure service delivery according to agreed service levels
  • Relationship management to ensure all issues are managed appropriately
  • Escalation management for issues raised by stakeholders outside portfolios and be part of on-call roster as needed.
  • Developing technical and procedural documentation
  • Implementing technology solutions
  • Identify, troubleshoot and resolve basic to complex technical issues.
  • Service transition management to ensure operational readiness before projects transition into operations
  • Delve into the technical details of a problems to solve and identify root cause

Skills & Experience:

5 years relevant work experience, which includes:

  • A strong track record in Service Delivery in a large complex Digital and Physical business environment​
  • Demonstrated experience in leading and delivering critical always-on services
  • Experience with Java coding language highly desired
  • Be confident with scripting languages, SQL, console commands
  • Experience in cloud platforms such as AWS/Azure, CI/CD & pipeline releases, iOS, Android and Agile delivery
  • Advanced communication and problem-solving skills
  • Strong Incident, Problem and Change management skills
  • Relevant formal qualifications and certifications 

Benefits and perks:

You will get to work with some of the latest technologies and tools and a fantastic team and build a world class digital banking platform like no other.

We are well known for our perks. Sometimes Volt Bank can seem a little too good to be true. A ‘Volter’ can find themselves walking to meditation with a Nespresso in one hand and fresh fruit in the other. Don't be alarmed, these things are here for Volters to enjoy. We make sure you take advantage of the monthly lunches, weekly boot-camps and yoga, well-being sessions and facilities. It's all here to make us comfortable and happy.

If this sounds like you and you are interested in joining us on the Volt Bank journey, please apply now!

Volt Bank is an Equal Opportunity Employer and does not discriminate on the basis of non-merit factors. We are a signatory of the Banking & Finance Oath and believe in Trust, Integrity and Ethics in our practices.