Client Success Manager - APAC at VALD Performance

Full-Time, Client Success, Brisbane, QLD brisbane full-time
Description
Posted a month ago

Are you a health or performance professional thinking about a career change? Are you passionate about how technology can help progress your profession?

If you have experience working in a clinical or high-performance setting and are a physiotherapist, athletic trainer or strength and conditioning coach, a role as a Client Success Manager at VALD could be the change you need!

About the VALD Client Success Team

Our Client Success team is dedicated to assisting clients in installing and embedding VALD technology in their core workflows and day-to-day activities. It all starts with seamless onboarding for new clients, which ensures they have all the tools they need to implement VALD products successfully. The Client Success team continue to support the client throughout their journey with VALD, collaborating across the entire VALD team to ensure that information is current, accurate and appropriately disseminated.

What you will do

As a Client Success Manager at VALD, you will work directly with an assigned portfolio of clients as the VALD subject matter expert and strive for the highest level of client satisfaction in the delivery of services. On a day-to-day basis, you will:

  • Manage client onboarding, ensuring clients are fully supported to successfully implement VALD systems.
  • Build strong relationships with clients, through online methods and occasionally face-to-face.
  • Identify client support needs and opportunities for growth.
  • Online client presentations using Microsoft Teams.
  • Regular activity tracking and reporting, using SaaS applications – Pipedrive, Zendesk, and Trello.
  • Manage multiple assignments and support requests simultaneously, while working independently or with other team members.

Key requirements for this role:

  • The ability to understand and share the client’s feelings.
  • Excellent grammar, spelling, and proofreading skills.
  • Demonstrated ability to quickly build positive team relationships.
  • The ability to think outside of the box to find appropriate solutions.
  • Adaptable and willing to learn new skills and processes.
  • Familiarity with our technologies would be an advantage.

Is this you?

We are looking for a sports scientist or physiotherapist looking to make a change or quite simply, a go-getter who is great with people. Someone who has a can-do attitude and who is interested in technology and helping clients implement systems and solutions.

You will be a self-starter who is comfortable supporting and educating our amazing clients. You’ll need great organisational and communication skills, as you'll work with a large number of internal and external stakeholders. Ideally, you have:

  • Empathy
  • Familiarity with our technologies
  • Excellent communication skills – both verbally and written
  • Demonstrated ability to quickly build positive relationships
  • Attention to detail and a commitment to quality control
  • Strong critical thinking, analytical and strategic problem-solving skills
  • Adaptable and willing to learn new skills and processes
  • Highly organised with effective time management skills
  • Prior experience working in SaaS / Client Success

We recognise that not all applicants will have the skills that match a job description exactly. VALD's best asset is not our technology, but our people and culture. We choose people based on how well we think they will work in the VALD team.

Why VALD?

We work hard at VALD and expect a lot from our team members. We provide opportunities for really rewarding work, and the benefits and perks are extensive:

  • The opportunity to work in a company that is redefining allied healthcare.
  • Learn from a range of high-performing individuals and teams across a range of disciplines.
  • The best equipment and technology to do your best work
  • Be part of a down-to-earth, inclusive, and vibrant team.
  • Chefs that prepare you delicious fresh breakfast and lunch every day!
  • On-site barista to make your coffee just as you like it.
  • Team gym, subsidised soft-tissue remedial massage therapy, and access to physiotherapy and exercise physiology services.
  • For our remote team, we offer a monthly fitness and wellness allowance to support your general health and wellbeing, co-working space allowance, and regular travel opportunities for collaboration. You’ll also be set up with the latest equipment to perform at your best. 


About VALD

VALD is a fast-growing, Brisbane-based scale-up providing innovative human-measurement technology to over 1,500 of the world's most elite sporting teams, clinics, universities, hospitals, and Defence departments. If you have a favourite team in the NBA, EPL, NFL, AFL or NRL, there's a good chance they use VALD products.

Seven years on from its humble beginnings around a share-house dining room table in Brisbane, VALD has grown to a team of over 150 team members in 19 countries, with four offices across Australia, the UK and USA.

Diversity & Inclusion Commitment

We're committed to growing and empowering an inclusive VALD team. That's why we actively encourage applications from candidates from all backgrounds, experiences, and perspectives. If you require accessibility assistance at any stage of the process, please let us know.