Events Manager - AmazingCo at AmazingCo

Full-Time, Melbourne, VIC melbourne full-time
Description
Posted a month ago

About AmazingCo

AmazingCo is an experiences platform for everyday activities and special occasions. We help our customers discover unique and amazing experiences for everyday activities and special occasions. Our mission is to help people live more fulfilling lives through time better spent.

From our founding team to the newest members, we’ve all personally seen the positive impact of time better spent with friends, family and colleagues. Today, we consciously and responsibly focus our entire business on making this happen for others.

We do this by designing and delivering our own exclusive experiences which our customers discover through our purpose built platform. A platform that also not only enables, but empowers our experiences providers to ensure seamless experience delivery that delights. In our business, customer and provider experience is king.

We are the first global-scale experiences business taking a new approach to leisure time and how people spend their everyday. A high growth, venture capital backed, technology and data focused consumer company based in Melbourne, Australia - and we’re ready to take our vision to the world!

For more information visit www.amazingco.me

About the role

The successful candidate will take a lead role in organising the operational delivery of our VIC based hosted events. You will manage a remote team of 20 - 30 casual hosts.

The role is based in our Melbourne HQ, Monday - Friday.

The role is varied and exciting and would suit someone energetic who is great at organising people. Sydney is one of our largest Australian markets and you’ll play a key role in making sure our hosted experiences delight our customers! You’ll also play a lead role in testing and rolling out new experiences with your team of awesome hosts.

Responsibilities

  • Manage a team of experience hosts
    • Recruiting and training
    • Providing regular feedback
    • Rostering hosts onto events and ensuring hosts are well prepared
  • Achieve Delivery Targets
    • Achieve target customer NPS
    • Achieve target provider NPS
    • Achieve target payout ratio
    • Achieve target efficacy rate
  • Take an active role in rolling out new experience types with hosts
    • Understand the new experience and get involved
    • Train hosts and ensure we have all the necessary equipment stocked (preparing kits)
  • Managing customer feedback
    • Immediate feedback resolution
    • Regular analysis of feedback trends which leads to experience and process improvements
  • Post-booking customer support and administration

Skills and Experience

  • Outstanding organisational skills
  • Good scheduling skills
  • Team management experience
  • Relationship management skills
  • Strong problem solving abilities
  • Attention to detail
  • Creative
  • Hands-on (willing to get involved in new experiences and actively train hosts)