Customer Support Representative - Payments - 6 month contract at Airwallex

Compliance Operations, Contractor, AU - Melbourne melbourne support contract
Posted 1 months ago
Who we are:
Airwallex is a technology company that revolutionises the way businesses operate globally. Our financial infrastructure provides a modern technology stack for businesses of all sizes to operate internationally, without the challenges of the current global financial system.

Businesses use Airwallex as their end to end global financial services platform. Whether it’s making or receiving payments from customers, domestically or internationally, Airwallex saves businesses time and money by offering real-time, reliable and cost effective financial solutions. Our web and API solutions support businesses of all sizes, from small companies to large enterprise.

In this fast-changing digital world that is increasingly becoming borderless, our mission is to empower businesses of all sizes to grow in their own markets and around the world, and by doing so, contribute to the global economy.

Founded in 2015, Airwallex has since grown to over 400 employees across ten offices around the world. Airwallex has raised over $360 million USD in venture capital funding, supported by top-tier investors including DST Global, Sequoia Capital, Tencent, Hillhouse, Horizons Ventures, Salesforce Ventures, ANZi Ventures and Mastercard. In March 2019, Airwallex was valued over $1 billion USD after its Series C financing, and became one of the fintech unicorns in APAC. The company was also named one of the world’s top 50 fintechs in KPMG’s 2019 and 2018 Fintech100 reports.

The role:
Airwallex is rapidly growing and is looking for a team member to join us at the ground level as a Customer Service Representative on a 6 month contract.

As a person who is passionate about ensuring every customer has a seamless experience, you will be responsible for handling customer support queries. Additionally, you will have the ability to influence and optimise the customer support processes and systems as we grow and scale the team. Little experience is required, but we are looking for dedicated, proactive, high-energy individuals who have a passion for great customer experience and want to work in a fast paced environment. 

Individuals who prove themselves will have ample room for professional growth as we scale rapidly!