About the role:
The Head of Customer Insights is responsible for working directly with partners and the Client Services’ crew to help develop and support existing and new partnership through providing relevant, impactful and market leading customer focused insights, information and data. These insights must speak to customer sentiment and context, how partners can improve their business performance and what the opportunities are for partners, in light of market trends, technology, user experience, product, competitive pressures, current partner performance and other key factors. The Head of Customer will leverage Finder internal data, external market data and also conduct independent and bespoke research to produce insights, including on customer demand, expectations and behaviours.
In this role you will grow and build revenue from helping our partners stay up to date with the latest consumer trends, highlighting Finder as a key distribution and marketing channel, and by showcasing how partners can generate maximum results from taking advantage of customer trends, including via Finder.
There are a significant number of partnerships to service across core verticals. The role requires a deep understanding of these product verticals i.e. the partnerships, the products, the relationships and the overall context. It will require you to build insights that can be presented by the team / you to partners.
Supporting the Client Services crew and working directly with partners, you will develop best in-practice analysis, data, research and presentations which showcase what the opportunities / challenges are for partners in light of customer trends, leveraging your skills to demonstrate why brands must partner closely with us across the range of products we offer.
Your responsibility is not to just to develop and grow partnerships for the company, but to blow new and existing partners away with excellent service, insights and analysis underpinned by strong, long-term relationships.
Skills and Experience:
If this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button below to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on and why you think you'd be a great addition to the Finder team.
Finder is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.