Customer Success Manager at Airwallex

Customer Success, SME, Full-Time, AU - Melbourne / Sydney melbourne sydney support full-time
Posted 19 days ago

Established in Melbourne in 2015, Airwallex is a global payments FinTech company transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help businesses transact, collect and pay across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. We've grown to 13 global locations and have raised over $700 million in funding. To support our ambitious growth plans, we’re looking for smart, collaborative and passionate people who are looking to make a genuine impact.

Based out of our Melbourne or Sydney office, this role will work closely with other members of the AU account management team to ensure that customers are able to make best use of the Airwallex platform.

As an Airwallex Customer Success Manager, your focus will be on identifying opportunities for product utilisation and providing the day-to-day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex’s product suite to meet the goals of both parties.


  • Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way
  • Advocate for your customer and represent their voice inside of Airwallex
  • Educate our customers on how to leverage the full range of products, particularly as new features are made available
  • Build strong relationships with customers through regular contact and liaise as needed with our internal teams
  • Develop a deep understanding of our customers’ needs through surveys, reviews, referrals, etc.
  • Be a close point of contact for solving customer issues, in tandem with the Customer Support team
  • What you bring:

  • 2+ years’ experience in a customer support or account management role
  • Prior work at a financial services business would be advantageous
  • Strong verbal and written communication skills in English
  • Demonstrated experience in building customer loyalty and driving increased spend
  • Experience with Salesforce, Looker & Outreach is highly regarded
  • Comfort with a fast-paced, dynamic environment is a must; past exposure to a high-growth and/or globally distributed startup is also valuable
  • At Airwallex you’ll have the ability to make an impact in a rapidly growing, global fintech. You’ll be offered a competitive salary and we also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organise regular team building events, encourage flexible/remote working and we give our people the freedom to be creative.

    Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

    Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.