Customer Support Specialist at Neto

Full-Time, Support, AUS - SC - Commerce, Queensland support full-time
Description
Posted 26 days ago

We’re Maropost, Canada’s 4th fastest growing tech company as named by Profit 500!  Our Software as a Service Marketing Cloud technology provides organizations with a single platform to connect with customers via marketing automation, mass and transactional email, social media, mobile messaging, landing pages, and ecommerce.  

Our platform is used and trusted by thousands of brands worldwide to maximise their revenue. Our unified ecommerce platform empowers thousands of B2B and multi-channel ecommerce businesses, big and small, to achieve more. From online stores, POS terminals and marketplace connections, to inventory, order management and shipping, our all-in-one platform connects it all.

We’re on a mission to build the most technically advanced marketing & ecommerce platform in the world coupled with unsurpassed customer service and support.

The Opportunity:

As this brand is renowned for delivering excellent customer service to ensure their users are using the platform to their full potential, we are seeking an exceptional Customer Support Specialist to join the Help Desk Support Team. You will be responsible for attending to customer calls, emails and live chats in an efficient and friendly manner and providing resolutions. You will need to have an understanding of retail back-end operations and inventory management to be able to troubleshoot customer issues quickly and clearly communicate how to rectify the situation using simple language.

What You’ll Bring To Maropost:

  • Experience in web languages such as HTML and CSS, and an understanding of DNS or how APIs work.
  • Experience in ecommerce / shopping cart software i.e., experience setting up/running/supporting an online store would be a bonus.
  • Exposure to and understanding of online marketplaces (e.g., eBay, Amazon, Trade Me etc).
  • Understanding of how payment gateways work.
  • Understanding of basic accounting principles.
  • An educational background in IT (TAFE or Uni).
  • Understanding of retail/inventory back-end operations.
  • Clear communication style - both verbal and written.
  • Attention to detail.
  • Strong problem-solving abilities.
  • Calm under pressure to work in a fast-paced environment.

What’s In It For You? 

  • Entry into an international brand that is growing in the Australian marketplace.
  • Grow your entrepreneurial dreams with a free Maropost Commerce Cloud store.
  • Paid study leave.
  • Wear what you want, every day is casual day.
  • Fast-paced & dynamic working environment.
  • Beautiful A grade office in the heart of Maroochydore (Sunshine Coast).

 

Equal Employment Opportunist: 

 

Maropostis deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. Therefore, we invite applications from marginalized and equity-seeking groups.Individuals seeking employment atMaropostare considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status. Accommodations are available on request for candidates taking part in all aspects of the selection process.