Customer Onboarding Manager at Safety Culture

Customer Success, Full-time Permanent, Sydney sydney support full-time
Posted a month ago

SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.

As we continue to grow, an opportunity has arisen for a Customer Onboarding Manager to join our Customer Success team. As a Customer Onboarding Manager, you are the most important touchpoint for our newest customers who are about to start their SafetyCulture journey to drive safety, quality and operational outcomes. 

You will play a critical role in ensuring the successful deployment of SafetyCulture products with our customers. You’ll use your exceptional communication skills to work closely with the Sales and Customer Success teams  to deliver projects on time, while exceeding the needs and expectations of our customers. 

As our teams continue to scale globally we are looking for an ambitious Customer Onboarding Manager with a passion to set others up for success. You will support key projects as we continue to build out a world class customer onboarding process and experience globally.

About you:

  • Strong relationship and stakeholder management skills
  • Experience implementing software (SaaS experience desirable)
  • Ability to actively listen, understand customer pain points and take action
  • Ability to prioritise proactive outreach to customers and leverage playbooks and processes to drive success
  • A strong passion for teaching, coaching and delivering change through technology in a target driven environment
  • A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
  • Persuasion and presentation skills, with the ability to communicate up and down an organisation underpinned by outstanding verbal and written communication skills
  • How you will spend your time:

  • Own and project manage the onboarding of our customers from post-sales through successful onboarding closeout
  • Drive customer adoption by using data to understand how product usage drives ongoing success
  • Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new use cases with SafetyCulture 
  • Collaborate on projects to improve onboarding and customer success processes 
  • Lead onsite training and workshops 
  • Share customer stories and best practices through team enablement sessions 
  • Provide insights on customer behaviours throughout their SafetyCulture onboarding
  • More than a job:

  • Equity with high growth potential, and a competitive salary
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
  • Access to professional and personal training and development opportunities
  • Hackathons, Workshops, Lunch & Learns
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
  • Office Benefits:

  • In-house Culinary Crew serving up daily breakfast, lunch and snacks
  • Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
  • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
  • Quarterly celebrations and team events, including the annual Shiplt global offsite
  • On-site gym, table tennis, board games, books library, and pet-friendly offices
  • We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. 

    You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.

    To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.