Data Scientist, Customer Analytics at Zip Co

Analytics & Data Science, Full-Time, Sydney sydney analytics full-time
Description
Posted 29 days ago

About us

We are Zip, a rapidly expanding global fintech headquartered out of Sydney, Australia with a growing presence focused in the US and UK markets.  

We're here to simplify how the world pays for what they need by connecting merchants with consumers and offering them fair and seamless payment solutions, everywhere.

Our values: Customer First, Own It, Stronger Together and Change the Game, are at the heart of everything we do. They form our Mamba mentality - how we’re better than yesterday, and are used to create game-changing experiences for our customers and our people.

Join us on our mission to be the first payment choice, everywhere and every day.

The role

As a Data Scientist in our Customer Analytics & Data Science team, you will own the analysis, design and development of the team’s customer behaviour models.

Ultimately, the goal of your analysis and models would be to understand Zip’s customer base to improve customer experience and engagement.

Using your analytical, problem-solving and experimental mindset, you will collaborate with the wider business, particularly Product, Marketing and Tech, to gain a thorough understanding of the business challenges and to propose and apply the optimal solution.

The key focus of this role would be to undertake pre-processing and analysis of large amounts of structured and unstructured data to identify customer trends, patterns and anomalies; build, own and maintain models with the aim of optimising customer experiences and driving engagement (e.g. building customer segments, personalised merchant recommendations, churn models, next-best-action); develop processes and tools to monitor and analyse model performance.

As part of this role you will design and analyse experiments to validate the effectiveness of proposed solutions, communicate actionable insights and recommendations using data visualisation tools (e.g using Tableau, ggplot2/shiny, matplotlib/plotly) and data storytelling to stakeholders of varying seniority and technical awareness (including executives); collaborate with Data Engineers to deploy and productionize solutions that operate effectively at scale and finally collaborate with Product, Marketing, Engineering and the wider Analytics & Data Science teams to deliver on major cross-functional initiatives

To help us level up, you’ll bring:

  • Strong analytical mind and business acumen3-5 years of technical experience in Data Science and/or Advanced Analytics field
  • Proficiency in mathematics and statistical analysisExperience in data mining, feature engineering and developing machine learning models
  • Knowledge of SQL 
  • Proficiency in at least one of these programming languages: R or PythonExperience using business intelligence tools (e.g. Tableau, Qlik) 
  • Tertiary education in Data Science, Computer Science, Mathematics, Engineering or relevant fields
  • Experience with communicating complex analysis to stakeholders at all levels
  • Experience with designing and executing experiments (desirable)Experience in B2C organisations and digital product/ marketing domains (desirable)
  • Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game
  • We’re looking for someone who always finds new boundaries to cross - a future Zipster who will obsess over excellence and make constant improvements for our customers. We’ve removed the red tape here to get things done quickly, so if you see a problem, own the solution. You've gotta hustle at Zip!

    If you only meet some of the requirements for this role, that's okay. We value a diverse range of backgrounds and ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

    We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

    Benefits @ Zip

    -  Flexible working culture
    -  Share incentive programs
    -  Generous paid parental leave
    -  Birthday and wellness leave
    -  Epic offices with a casual dress code
    -  Fun team with high-growth hustle
    -  Free breakfast and weekly lunches
    -  Heaps of social events

    Join us on our mission to be the first payment choice, everywhere and every day.