Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, rigorous ways to enable our customers to reduce cyber risk. Our software helps customers automate their laborious, spreadsheet-driven security processes. Whether it's monitoring the attack surface of hundreds of suppliers, or assessing the security of their own organization, UpGuard is used by some of the world’s largest, fastest-growing, and most innovative companies.
Why we’re hiring this role
In 2020 we started our community program with a quarterly virtual event called UpGuard Summit to help customers hear from us about the latest product developments and regularly hear from each other about best practices. Summit has had a measurable positive impact on customer retention and sales effectiveness, so it’s time to find the right person to take our community strategy to the next level!
What will you accomplish?
Develop and execute a community strategy tied to clear engagement and revenue goals for customer retention, expansion, and acquisition.Own and produce our flagship Summit event and work with the team to make it world-class.Produce engaging content (such as webinars) that is relevant to our audience, and collaborate with other Marketing team members for distribution across multiple channels (e.g. email, social) using a content calendar.Investigate and over time, implement, other community platforms (e.g. Circle, Insided) for customers to engage each other and with UpGuard.Collaborate closely with our Customer Success team to become a “voice of the customer” who can communicate customer pain points and use cases to help the team with renewals and expansions.Take feedback from our community and work with our Product team to turn them into features for our product roadmap.
What we're looking for
At least 1-3 years of experience in building, managing, and growing a community of professionals.Someone who is excited about the opportunity to build upon an emerging community program with executive sponsorship.Experience with products such as Hubspot, Intercom, and virtual event management software such as Hopin or Bevy.Strong communication and stakeholder management skills.B2B or professional services experience would be beneficial.
B2B SaaS experience.Knowledge and passion for cybersecurity.Experience managing user communities or C2C forums.Experience in running in-person community events, such as user groups or meetups.
What's in it for you?
Learning opportunity: Sharpen your skills as a community builder at a fast-growing B2B cybersecurity SaaS company.Impact: See what effect your work is having regularly on key company metrics such as retention, expansion, and revenue growth, with data available on dashboards you have access to.Work-life balance: No late finishes or unneeded stress, keep your plans with friends and family.Generous compensation: Competitive base salary + equity.Great perks: Free lunch, flexible work arrangements, and gym reimbursement.
At UpGuard, we're building cybersecurity products that help organizations protect their information and prevent data breaches.
Founded in 2012, we're a profitable venture backed startup with hundreds of enterprise customers such as 23&Me, NASA, NYSE, Xinja, First State Super, IAG and ADP. Our threat intelligence capabilities have lead to the discovery of data exposures cited by The New York Times, Wall Street Journal, Forbes, BBC and The Washington Post among other publications.
With offices in Mountain View, CA and Sydney, Australia, we're a global team that takes great pride in what we do.