Senior Business Analyst - Service Enablement at Atlassian

CSS, Full Time, Sydney, Australia sydney analytics full-time
Posted 28 days ago
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Do you get excited by the challenge of scaling a fast-growing company through strong analytics and business acumen? Using your technical creativity and skills, you will investigate the challenges and decision points Atlassian has in scaling its solutions to 100 million users! We’re growing quickly, so you'll need to be a fast learner of innovative approaches and technologies. You'll be an excellent fit for this role if you have a strong business sense, are an effective communicator and influencer, and possess excellent analytic capabilities.

In this role, you are the customer champion, a trusted partner with Product & Engineering teams, and an advisor to our Support Operations teams helping scale the business through customer success! You'll be part analyst, part scale product manager, and part program manager.

The Service Enablement Team at Atlassian is responsible for ensuring that we build products that our customers love, by providing our Product and Engineering teams with insights from what our customers are telling us in our support channels.