Account Manager - Healthcare Specialist at Tyro

Account Management, Full-time, 155 Clarence St, Sydney, NSW sydney full-time
Posted a month ago

Why work for us

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our over 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australian businesses.

🎥 Take a look here what it's like to work at Tyro

As the Account Manager your responsibility is to develop and maintain long-term relationships with existing merchants and pro-actively looking for opportunities to cross-sell the Tyro banking and EFTPOS products.

Your Responsibilities

  • Manage the needs of a portfolio of existing Tyro Healthcare customers
  • Meet and exceed monthly sales targets and scorecard metrics
  • Work with other internal stakeholders to ensure that day-to-day customer needs are met
  • Educate merchants to ensure complete uptake of Tyro products and features
  • Pro-actively look for opportunities to upsell Tyro banking and EFTPOS products
  • Escalate any customer which is deemed to be ‘dissatisfied’ through our IDR process
  • About You

  • Experience in the Health Care industry is preferred but not essential
  • B2B sales experience
  • Customer focused and ability to manage and grow a portfolio
  • Strong Stakeholder Management
  • 2+ years experience in Account Management, working with KPI's
  • Benefits

  • Career growth and development opportunities
  • Amazing commission structure
  • Beautiful brand new office in Sydney CBD
  • Flexible work opportunities
  • Great culture, friendly team and upbeat environment
  • Perks & Benefits
    We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more!

    Our Story
    Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 500 staff, $20.1 billion in transactions in FY20, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses.

    Wow the Customer - We love our customers and we want them to love us too.
    Be Good - We're open and transparent, and we do the right thing - even when nobody's watching or it's really hard.
    Commit to Greatness - We think big, move fast and dare to be different. We're always asking "what's next?"
    Stay Hungry - We ooze passion and determination and we play as a team to win.

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    Tyro does not accept unsolicited agency CV’s.  Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.