Customer Experience/Support at Moula

Lending Ops , Melbourne melbourne support
Posted 6 days ago

Founded in 2013, Moula is an Australian fintech dedicated to backing good business. Providing business finance solutions across lending and payments, we empower businesses to access capital without using assets. We've developed a unique platform that will analyse a business' data, making the process simple, fast and friendly. With our ‘heads and hearts’ approach, we’re focused on combining data, automation and tech, with a personal, human experience.

As we continue to scale, we’re creating exciting opportunities. Come and join our super talented team and find out why we were recognised as a LinkedIn Top Startup (2019).

About the position

We are seeking a passionate, friendly and engaging individual who enjoys helping customers in their initial and ongoing use of the Moula client portal. Someone who prides themselves on delivering a high level of customer excellence through educating, guiding and problem solving customer's queries.
We provide all necessary on the job training so a banking background is not essential. Yet, a flair with people is a key element and highly desirable for this dynamic role.

Key Responsibilities:

  • Responding to customer enquiries. 
  • Assisting customers with initial usage of the Moula client portal and ongoing problem resolution.
  • Investigating, resolving or escalating all client complaints in a timely fashion.
  • Making outbound calls to clients as instructed. 
  • Availability for 2weeks of in office training upon commencement

What you will bring:

  • Strong Customer Service orientation.
  • Excellent presentation and communication skills. 
  • Knowledge of organisation/industry products. SalesForce experience an advantage.
  • Some Collections exposure would be beneficial. 
  • Prior or current Business related studies highly regarded.

We don’t know it all. We’re not looking for someone who does. But you’ll need to be prepared to roll your sleeves up, be curious, and keep pushing until you’ve found the boundary. We don’t believe in perfect, but we do believe in testing, learning, and asking more questions than any of us had thought of to start with.

We’re a quirky bunch, we love a good laugh, and we’re not afraid to face a challenge head on. No two of us are alike, so to fit in, you’ll need a good dose of different.