Workplace Experience Coordinator at Xero

Workplace Experience, Permanent, Canberra, AU canberra full-time
Posted 12 days ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Be part of the Workplace Experience team who strive to create great work environments that enable and inspire the amazing people at Xero to deliver a #beautiful experience for our customers.

As a Workplace Experience Coordinator, you’ll be making sure the Canberra office is presented and operating in the beautiful and functional way that Xero has become known for. You will deliver consistently high levels of customer service in your interactions with Xeros and visitors while delivering the services required by the business to work effectively. Whilst primarily focused on the Canberra office, you will support and assist Xeros at all of our Australian and SE Asian offices. You will also assist the Head of Workplace Experience, Workplace Experience Manager & the Project and Workflow Coordinator (based remotely) by providing information, process, structure, project and admin support to aid in the efficient delivery of the services we provide.

A typical day in this role will be extremely varied. You could be carrying out administrative tasks such as travel and accommodation booking, ordering and restocking of supplies (some lifting required) or notifying and liaising with contractors on building maintenance issues. Or you could be working on a global project impacting the daily lives of every Xero.

To be successful in this role you will need to work well autonomously and have a fantastic customer service mindset. You will have an inquisitive nature which compels you to always question how we could do things better. You will revel in finding new ways of doing things that makes our jobs easier and improves the service we offer to the people of Xero.

What you’ll do

  • Provide a helpful and welcoming experience for Xeros and all visitors to Xero
  • Maintaining appropriate and effective building services and implement a common approach to providing these services while achieving a quality work environment in a cost effective manner
  • Liaise with Xeros and external contractors, such as cleaners, to ensure quality results with minimal disruption
  • Handle incoming and outgoing mail, organise couriers, and distribute mail to staff
  • Help to coordinate office relocations and team reconfigurations
  • Manage the day to day running of the physical security systems and providing regular reporting and analysis of access control system
  • Purchase order creation, invoice processing, and cost control initiatives
  • Assist with fit out and building work projects as required
  • Provide assistance to the Project and Workflow Coordinator in developing and implementing programs to improve management practices within the team
  • Maintain Workplace Experience content on internal communication tools
  • Monitor and provide reporting on health and safety and environmental management requirements within the office, such as First Aid, Fire Safety, Accident Reporting & Investigation, Civil Emergencies, and waste management
  • What you'll bring with you

  • Ability to quickly learn new systems and processes
  • Proactive, self starter with the ability to work effectively unsupervised
  • Ability to build and maintain strong relationships
  • Exceptional customer service skills with confidence in dealing with difficult customers in an effective, friendly and professional manner
  • Minimum of three years of working in a similar role including the running of workplace/facilities services within an office environment
  • Workflow and project coordination to ensure high standards are maintained
  • Experience in coordinating office reconfigurations, minor alterations,  building works and health & safety within an office environment
  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.