Tixel is the leading fan-to-fan ticket marketplace in Australia and New Zealand. We bring fans and creators together with our technology, working closely with the best festivals, promoters and venues across Australia and New Zealand. Tixel protects fans from scams, but keeping event organisers happy is at the core of what we do.
We’re looking for a Senior Customer Success Manager with exceptional interpersonal skills to lead the customer success function and provide first rate support to all of our event organisers and integration partners.
You’ll be a part of a fast-paced, high energy team — aligned by the love of music. We have a flexible working approach with our HQ in Revolver Lane, Prahran, one of the cultural hubs of Melbourne. Day-to-day, you’ll be responsible for engaging with and maintaining good working relationships with event organisers, venues and artist managers.
You will use your experience to balance account management, upsell and reactive support to ensure our partners are getting the most out of Tixel. You will work with a variety of promoters, artists, venues and events which means there’s always something new and exciting to work on.
You’ll also work closely with other team members to understand the direction and needs of the business, and in turn, the product. Being a startup there’s limitless opportunity for growth, so you’ll need a thirst to learn.
Experience managing account relationships, dealing with event organisers/promoters, or working in a startup/early-stage company are all plusses.