General Manager - Professional Services at Versent

Management, Full Time, Sydney, AU sydney full-time
Description
Posted 1 months ago

Versent is an Australian-born technology company, focused on architecting, building & operating cloud native applications, data streams, platforms and services. Our solutions are centred around AWS and best of breed technology. From a stand-still start in 2014, we've grown to over 360 family members both locally and internationally. With a diversified offering in professional services, managed services and product, we are poised for significant growth in 2020.

In this role, you will see yourself accountable for leading the growth strategy and overseeing the delivery of the Professional Services business within the region. This role has overall accountability for client satisfaction, the delivery of quality and adoption and use of standards, project profitability, portfolio growth, utilisation and continuous improvement within their portfolio. Additionally, this role is responsible for ensuring cross regional and industry collaboration to support client solutions.

You will also be accountable for the overall people leadership, management and employee engagement.

If you're one who has channel management and extensive consulting experience gained through senior leadership roles, come join us!

Key Accountabilities:

  • Leading the operational delivery of Professional Services to clients within region to drive and achieve high levels of service excellence and cost effectiveness in support of the overall Versent business goals and direction
  • Drive the adoption and use of Versent delivery standards and methods in collaboration with the Head of Portfolio Management and Workforce Planning, Directors (Customer) and Directors (Practice)
  • Responsible for the region’s Profit & Loss (P&L) and managing the regional utilisation targets to ensure the region operations within the P&L.
  • Managing interdependencies to optimise regional growth and guide effective delivery to clients; act as escalation point for clients on complex delivery issues and manage outcomes in co-operation with all teams
  • Providing strategic client management advice to Executive team and contribute to the formulation of the strategic direction of the overall Versent business
  • Translating agreed Company direction and strategy into sales and client management strategies within their dedicated region to optimise the achievement of business growth objectives, ensuring alignment of growth priorities with the Company’s overall objectives
  • Leading the development of the regional growth strategy, sales plan and forecasts to Versent regional revenue target
  • Excels at strategic thinking, be open to new perspectives and better ways to do things; and be creative, a visionary, and manage innovation well
  • Establishes good relationships with customers and employees; build effective external networks and relates to people of all levels and manages conflict effectively
  • Experience Required:

  • Extensive delivery experience, preferably in a professional services environment
  • Demonstrates business and commercial astuteness in decision-making; track record of basing priorities and decisions on sound understanding of business direction and strategic objectives
  • Executive-level communication and influencing skills with the ability to resolve issues, build consensus among groups of diverse internal/external stakeholders, and have proven skill in negotiating and mediating conflict
  • Understanding the sources of risk, and evaluating risks and methods for their control and mitigation
  • Maintains and applies a broad understanding of financial management principles to ensure decisions are fiscally sound and responsible
  • Exceptional leadership skills and the ability to effectively lead and manage a multi-disciplinary team; ability to delegate effectively
  • Projects credibility; gains clear agreement and commitment from others by persuading, convincing and negotiating
  • Work productively in a high-pressure environment, keeping emotions under control and maintaining a positive outlook at work
  • Adapts to changing circumstances, dealing with ambiguity and adapting self to different people or situations; ability to 'think on your feet'
  • Make prompt, clear decisions taking responsibility for actions, people and projects - initiating and leading activity
  • #LI-SC1


    OUR CULTURE

    At the core of what we do, we're an engineering company. We value our people more than commercials and put culture at the centre of everything. Some of the things we do to bring the team together are monthly music jamming sessions and game nights, wine/beer tasting, both family and Versent Christmas parties and weekly knowledge sharing sessions.

    We embrace the notion of Family at Versent, working together to achieve outstanding success. We have monthly social events to bring everyone together, often supporting charity initiatives such as TourXOz and RUOK Day. We're supportive of bringing both kids and dogs into the office (which makes it a bit more lively!) and have a flexible work environment.

    VERSENT VALUES AND BEHAVIOURS

    People: We believe in a positive team with family spirit, because life is too short for anything else.
    Customer: We create remarkable experiences for customers and treat them as we wish to be treated.
    Quality: Be Artisans who care for their craft and lead change through continuous improvement.
    Reliability: Do what we say we will do when we say we will do it, every time.
    Transparency: Full disclosure, integrity and honesty in all things.
    Reciprocate: Give back and assist as much as possible, whenever possible.