We at Matrak believe in making construction better through evolving technology and challenging the status quo of the industry. Construction technology is already making a real and positive impact on the industry, so come on board and see how you can contribute to building a better world!
A bit about us:
We offer a cloud-based materials and progress tracking platform that creates a collaborative network of stakeholders to ensure efficiency, accountability, and clarity across the supply chain of each construction project. As a well-funded, high-growth startup, we are working with many of the largest players locally and internationally and have become an essential tool for subcontractors and contractors alike.
A bit (a lot) about you:
To continuously support our current and new customers on their journey to the whole new world of construction we are on the lookout for an Onboarding Specialist to join our talented and passionate Melbourne-based team. Working closely within the Sales and Service Delivery team you will play a pivotal role in welcoming and onboarding 100’s of customers all over the world onto the Matrak network. In this role, you will lead our customers through the setup phase of projects to ensure smooth and seamless use of our product.
This position requires an ambitious self-starter and someone that has a technical background and can communicate effectively with customers. Ideally, you have experience within a SaaS environment and have been successful in onboarding and training customers remotely for a fast-growing startup environment. You are the key to successful and long-lasting relationships with our customers and have the technical know-how, communication skills, and understanding of the Saas world to ensure Matrak's ongoing growth.
In your role, you will be:
Construction industry experience isn't a must-have to join our team (it'd be a bonus though!), but you will need:
Most importantly, we expect everyone at Matrak to have (and use!):
🧠 Common sense
💡 Intellectual honesty - this looks like:
⚡️ Passion - whether you're passionate about an aspect of your work, or can talk for hours about why a hotdog is a burger and not a sandwich, this one's a non-negotiable
What’s in it for you:
For a startup, we offer a competitive salary package including share options and real opportunities for career progression. We offer flexible working arrangements (for real), and encourage people returning to work to apply. Our hiring decisions are based on the principles of merit and fairness, not your background, identity, gender, or any other factor that isn’t related to your ability to do the job. In terms of leave and other benefits, we offer Birthday, Cultural + Ceremonial Leave, public holiday substitution, paid parental leave, and a bunch of other 'perks' (like pets being included as family members for sick + compassionate leave).
We're passionate about creating an environment where everyone can bring their whole self to work. Our core values guide our culture, so if you can embrace Courage, Owning It, Honesty, Fun, Equality and Empathy, you'll fit right in.
⭐️ Please note: applications via our careers page are preferred ⭐️