Account Manager - Enterprise at Shippit

Sales, Full-time, Sydney sydney sales full-time
Posted 22 days ago

Shippit is a powerful technology engine that is revolutionising how the world sends anything, to anyone, located anywhere. Logistics infrastructure is a sophisticated beast, and we’re not only improving the experience for everyone involved, we’re impacting the planet in a positive manner. Our deliveries are already 100% Carbon Neutral. While Australian founded, we’re truly global in our approach and have the benefit of being a free moving startup yet with the security of impacting a growing industry that needs some love and attention.

The Account Manager will have the core responsibility of overseeing Account Management of tier 2 customers at Shippit. You will be working collaboratively with the broader sales, support, product and professional services teams to maintain and expand revenue amongst Shippit’s Enterprise customer base. You will take ownership of turning customers into advocates, extending their loyalty and informing critical business decisions using customer data. 

You will assist in the continuous improvement of the lifecycle experience of customers post-sale and will set the direction for the function and ensure strategy, systems & resources are available to enhance customer relationships across all the accounts and focus on retaining & expanding revenue by growing Shippit’s share of wallet amongst our Enterprise customers.  You will help us challenge the traditional sales model and optimise the sales processes and play a critical role in changing the face of e-commerce in Australia and NZ.

What you will do:

  • Managing a book of business composed of Shippit’s top customers throughout the entire lifecycle 
  • Conducting periodic health checks and Business Reviews to retain, identify, qualify, and close Expansion opportunities.
  • Meeting and/or exceeding sales goals and targets consistently 
  • Creating and executing account plans for each Enterprise merchant and driving key business and technical objectives
  • Driving joint business planning negotiations with Shippit top Enterprise merchants
  • Ensuring operational excellence and driving customer experience and advocacy 
  • Building relationships with key internal stakeholders and managing the relationship with your set of accounts
  • Collaborating with all levels of relationships from merchants to C-level executives
  • What you bring:

  • Technical Account Management or Customer Success - preferably gained in a SaaS environment
  • Experience in the Retail and eCommerce Industry is preferred 
  • Excellent business acumen. 
  • You understand how to position, sell and negotiate value, calculate ROI, trained in strategic selling and account management.
  • Highly articulate and confident presenting in front of others
  • We’re on a mission that needs the right humans to help make ship happen!

    The team behind Shippit come from diverse backgrounds, but all embody the core values that makes our business different. Our mantra is to make ship happen, every single day.

    WE PLAY THE STRAIGHT BAT - It's about radical candour which breed integrity and trust

    WE CREATE THE FUTURE - It's about innovation and disrupting the status quo

    WE RAISE THE BAR - It's about excellence and being better every day

    WE MAKE AN IMPACT - It's about ensuring that what we do makes a difference

    WE ARE GOOD HUMANS - It's about inclusivity of beliefs and personal circumstances

    We’re a phenomenal place to work, and we can back that up. Shippit’s been ranked as #9 in Linkedin’s Hottest Startups to work at in 2021. We have a high-performance culture, everyone can make a difference, together we make great ship happen.

    We have an overriding focus on wellness and are committed advocates for mental health awareness and gender pay equality & we’re committed to supporting and nurturing our team with perks like flexible work arrangements, parental leave and so much more!

    “We are a 2021 Circle Back Initiative Employer – we commit to responding to every applicant”