IT System & Support Engineer at Baraja

Information Technology, North Ryde, New South Wales, Australia support engineering
Description
Posted 6 days ago
  • Start-up backed by Tier 1 Venture Capital firms in the US and ANZ
  • Fun and inclusive culture, Finalist of People's Choice Award 2021

About Baraja

Baraja is changing the world of self-driving cars through the invention of a new type of LiDAR called Spectrum-Scan™ that delivers ultra-high performance at high resolution, even at incredibly far distances. Today, Baraja LiDAR is already deployed in multiple verticals, working with global automotive and industrial partners.

Originally founded in Sydney, Australia, we also have offices in San Francisco, China and Europe. We are funded by Sequoia, Blackbird and Main Sequence Ventures and we are excited to continue growing the team, so if you are looking for a fast-paced, dynamic role in a start-up we are keen to hear from you!

The Opportunity

We are looking for an IT System & Support Engineer to join our Information Technology Team. You will be responsible for providing Level 1, 2 and 3 hardware and software support to the company, evaluating, planning, and contributing to key software and infrastructure deployments, and providing maintenance for both On-Premises and Cloud solutions. 

Inside the role

  • Levels 1, 2, 3 and Desktop Support  
  • Maintain and support cloud platforms (Azure & AWS)  
  • Domain implementation, support, maintenance, and migration  
  • Maintain Microsoft Cloud Productivity Suite (Office 365, SharePoint, MS Teams Video and Voice)  
  • Network Infrastructure Support and Maintenance (Network infrastructure, DNS, VPN, QoS, LAN/VLAN, Network Security)  
  • Onboard and offboard employees with appropriate IT equipment  
  • Create Support Knowledge documentation for both technical and non-technical audiences  
  • Maintain software and hardware Asset Inventory  
  • Vendor engagement for Hardware and Software purchasing and support  
  • Engage key business stakeholders to investigate, understand and resolve issues and requests 

About you

  • Current permit to work full time in Australia on an ongoing basis  
  • Proven experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role  
  • Experience with both Active Directory and Azure Active Directory  
  • Experience supporting and maintaining On Prem and Cloud technologies (AWS, Azure, GCP)  
  • Enterprise network management skills (VLANs, QoS, DNS, VPN, Security)  
  • Experience in supporting Microsoft's Cloud Productivity Suite including MS Teams and SharePoint 

Desirable

  • Software development experience (particularly Python, C#, PowerShell or similar)  
  • Real world experience with enterprise security implementation and policies  
  • Experience within a start-up or similar fast-paced environment with customer-driven products.  
  • IT Support role experience in a regulated environment (medical, automotive, defence, rail).
  • Experience working in a global environment

Be part of a high-performance team.

We work toward our goals by being in constant communication in person and through a range of technologies. We also have big ears for feedback from customers to help us continually improve the Baraja experience. We are pretty good at what we do (but definitely not perfect), so you’ll be learning from and working with a top-flight team on a mission to be better every day.

What matters to us.

We believe that our culture is one of our most important assets and we’ve wrapped it up with three key values that we do our best to live up to every day:  

  • Hustle to deliver on hard and meaningful problems - Passion to achieve. Resilience & learning. What's the next challenge?
  • Build the machine that builds the machine - It’s not enough to design amazing products, we need to design the means to manufacture these products, at scale.
  • Develop sustained high performance - Great teams make great things. They also respectfully challenge each other to reach the next milestone.

What we can offer you.

  • Healthy lunch provided onsite.
  • Wellness Budget.
  • Employee Assistance Program.
  • Learning & Development budget.
  • Internal progression opportunities.
  • ESOP offering & remuneration package.
  • Monthly social events.
  • Volunteer day.
  • Team lunches.
  • Social sporting teams i.e. hiking, soccer, frisbee and table tennis.

What are you waiting for? If this role excites you, we’re keen to have a chat!