Application Specialist at Tyro

Sales Support, Contract, 55 Market St, Sydney, NSW sydney sales support contract
Posted 21 days ago

Why work for us

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our over 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australian businesses.

🎥 Take a look here what it's like to work at Tyro

The Application Specialist Team is responsible for providing assistance to the Sales team to ensure that all applications received have the correct details completed and are ready for risk assessment. They work closely with the Sales team members should an application be incomplete or should any follow-ups be required. 

Key Accountabilities

  • Conducts preliminary review of all assigned applications within 24 hours of receipt. Reviews requirements for complete approval.
  • Coordinates the receipt and follow-up of all information and documents needed to process merchant applications.
  • Works closely with the Risk Assessment Team and the Customer Team to ensure that applications are compliant with the correct documentation required sourced from the merchant.
  • Upon receipt of documentation, reviews documents for completeness and “verifiable” information. Resolves inconsistencies through contact with internal staff. Establishes and maintains necessary process for receiving complete and correct documentation.
  • Serves as the information source for internal merchant requests for status of application.
  • Onboards completed applications within numerous internal systems, in preparation for risk assessing.
  • Risk Management

  • Responsible for the identification and management of risk in day to day responsibilities.
  • Comply with Tyro policies and procedures including completing mandatory training within the required timeframes.
  • Role model positive risk behaviours and contribute towards a strong risk culture at Tyro.
  • About you:

  • Accurate data entry and attention to detail
  • Continuously look for opportunities for process improvements
  • Have loads of initiative
  • Contribute to the energetic and vibrant Tyro culture
  • Customer centric with excellent customer service skills and friendly telephone manner
  • Motivated and results driven
  • Ability to work as part of a team and contribute to positive outcomes for the team
  • Perks & Benefits
    We offer some amazing employee benefits such as a flexible working environment with a mix of in-office and remote working, learning & development opportunities for professional and personal development, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and many more!

    Our Story
    Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 500 staff, $20.1 billion in transactions in FY20, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses.

    Wow the Customer - We love our customers and we want them to love us too.
    Be Good - We're open and transparent, and we do the right thing - even when nobody's watching or it's really hard.
    Commit to Greatness - We think big, move fast and dare to be different. We're always asking "what's next?"
    Stay Hungry - We ooze passion and determination and we play as a team to win.

    Privacy and Submitting your Application
    By proceeding to submit your application, you acknowledge that you have read and understood Tyro’s Privacy Policy ( and Privacy Statement & Consent for Job Applicants ( and consent to Tyro collecting, using, holding and disclosing your personal information in accordance with these policies.

    Tyro does not accept unsolicited agency CV’s.  Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.