Senior Project Manager at Skedulo

Computer Software, Full-time, Brisbane, Queensland, Australia brisbane full-time
Description
Posted 17 days ago

We are Skedulo, the world leader in scheduling and workforce management software for the deskless worker. We are seeking a Senior Project Manager to join our Australian team.

As a Senior Project Manager will be responsible for successful delivery of custom Skedulo implementations for a variety of customers. The Senior Project Manager will work directly with high-profile customers to ensure to understand their use cases, pain points and how they can drive business value while leveraging Skedulo. Core to your role will be ensuring on-time and on-budget project delivery of across high value and complex projects. As a senior team member you will play a role in coaching and driving our internal initiatives around continual improvement & maturity within Project Delivery at Skedulo.

Responsibilities

Project Management - Day to Day Duties

  • Simultaneously manage multiple complex Skedulo Platform and Salesforce projects adjusting delivery methodology to meet Customer needs. This includes:
  • Manage scope creep and change requests
  • Assist Customer to achieve their project goals
  • Manage Customer issues and escalations
  • Prepare and manage project budgets, timelines and reports to monitor progress, and identify and correct variances to ensure project recovery
  • Responsible for key Project metrics, including Project Profitability
  • Building trusted relationships with clients, communicating the value of our product to our clients, whilst gaining their feedback to drive increases in client satisfaction and engagement
  • Assist in the review of detailed Statements of Work outlining the design and scope of solutions to be delivered to prospective customers
  • Work closely with the Customer Experience Team to understand Customer business challenges and demonstrate how Skedulo can maximise their business success

Thought Leadership Duties

  • Contributing to team development by taking on mentoring role for Associate and Level 1 Project Managers
  • Contributing to project delivery excellence, including efficient delivery methodologies that support clients in achieving their project goals
  • Opportunities to work on core product development, integration development and customer success development projects.

Requirements

Minimum Requirements

  • 5+ years experience in managing projects, project teams, and delivering complex IT Projects
  • 2+ year (minimum) dedicated SFDC PM experience
  • 2+ years in Scrum Master roles, certification required
  • 2-3 years of practical Salesforce experience as a user
  • Demonstrated ability to simultaneously manage multiple projects whilst building trusted relationships with our customers
  • A proven ability to learn new products, develop functional knowledge and apply new skills in a high paced environment.
  • Must have excellent written, verbal and interpersonal communication skills.
  • Must have a proven strong teamwork ethic.

Preferred Requirements

  • Preferred candidates have experience including presentation skills and ability to demo solutions.
  • Preferred candidates have experience leading customers through change with a strong working knowledge of change management best practices
  • Preferred candidates enjoy problem solving while learning, developing and applying new skills along the way.
  • Preferred candidates will have working knowledge of the Atlassian Suite, JIRA, Confluence, integrations using API and RPA,
  • Preferred candidates will have understanding of deployment best practice including the migration of Salesforce change sets from development and testing into production
  • Preferred candidates will understand and support Salesforce data security (eg~ role hierarchies and rules sharing)
  • Preferred candidates will have prior experience working with offshore and distributed development teams.

Additional Requirements

  • This position will require 10% travel from time to time as set forth by the Company.
  • Must be a US/AU/UK citizen or have a valid US/AU/UK working visa.

Benefits

  • Fun, creative and fast-paced working environment
  • Flextime - 2 days in the office & 3 days work from home
  • Competitive salary
  • 10 paid sick days per year
  • 4 weeks paid leave per year
  • 8 Days of public holidays per year
  • Stock Options/ Equity
  • Kitchen stocked with snacks & drinks
  • Paid Parental Leave
  • Learning & Development Stipend
  • Employee Referral Bonus
  • Our offices have creative, open workspaces with room to play, reflect, and relax

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