Senior Business Analyst - History & Notes at Waddle

Product Management, Permanent, Melbourne, AU melbourne product analytics full-time
Posted a month ago

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

The best teams deserve the best, so whether your preference is working from a #beautiful environment in our brand new Hawthorn HQ office (barista made coffee included) or comfortably at home; Xero is here to support and encourage you through a range of benefits. We love rewarding our people. You’ll feel at home here. It's time to start loving Mondays again!

About the role:

As a Senior Business Analyst within our History & Notes team, you will support product leaders and development teams to elicit, analyse, communicate and validate requirements for changes to Xero’s global audit trail. You’ll join our cross functional team of engineers, product designers and product managers to improve the global audit trail that scales across Xero’s small business product suite.

You will build a deep understanding of our customer and business problems through data driven & technical analysis, translate these insights back to the team, organise work to be done, and contribute towards solutions that solve problems to realise customer and business value.

You’ll do this in a variety of operating modes: early stage research, current state analysis & mapping, collaborating with stakeholders, analysing and synthesising data, and defining requirements.

What you'll do:

  • Bring your natural curiosity, detailed approach and customer-oriented thinking to everything you do.
  • Build an understanding of how the product fits into Xero's strategy, objectives and future growth aspirations
  • Navigate and build networks across Xero to analyse & communicate how the global audit trail product fits together with the wider Xero product suite, considering architectural, technical & data lenses
  • Perform detailed business analysis to translate the customer & business problems into actionable user stories for the team
  • Work closely with technical and business stakeholders across Xero to gather and document requirements as features, epics & tasks including dependencies 
  • Work closely with architects and tech leads to understand detailed system design and translate it into stories
  • Perform analysis (scenario, compliance, customer, data, gap, change, etc) in order to articulate business needs and solution requirements
  • Produce As Is and To Be Process Maps
  • Develop process models, data models, business rules, workflows, reporting and other required outputs
  • Support the Product Manager to manage the backlog to ensure it follows the product roadmap and strategy
  • Contribute to refining, sizing and estimating the product backlog
  • Provide support between stages of product development to ensure continuity and cohesiveness, and alignment of product to strategy and roadmap
  • As a proactive self-starter you’ll identify things that need attention and ensure the development and product leadership team are aware of them ahead of time. 
  • Enjoy investigating and learning how things work; finding answers to help solve customer and business problems and figuring out where to find them
  • Develop positive and constructive relationships with your wider cross-functional team; including Product, Engineers, Designers, Delivery Coaches, Architects, Data, CX, and external customers
  • Maintain a strong understanding of the product roadmap for the teams you work with and how they align to Xero’s strategic vision, direction and priorities
  • Contribute to a fun working environment, living Xero’s values, with a customer-centric focus to achieve great, strategically-aligned outcomes for Xero
  • How you'll measure success:

  • You deliver quality insights and recommendations to support product decision making
  • You work as a liaison among stakeholders in order to elicit, analyse, communicate and validate requirements for changes to the product
  • You define stories and acceptance criteria that will lead to quality, valuable products being developed, meeting the needs of our customers and aligning to business goals/OKRs
  • You support activities which lead to clear actions for the team to progress with
  • The development teams and product stakeholders you work with will hold you in high regard and want to work with you. They value the contribution you make and how you make it. 
  • You communicate clearly and effectively to the development teams and product stakeholders, so that everyone understands the value of each user story that is being delivered
  • The product backlog is up to date ready for prioritisation, aligned to goals and vision
  • You are contributing to team OKRs
  • There are no surprises for any stakeholders because you’ve been proactive in identifying and raising things to be aware of well ahead of time
  • You’ll be actively working on your personal development plan to either be an even more awesome Business Analyst, or the next steps in your career journey
  • What you'll bring with you:

  • Extensive experience as a business analysis within a reasonably complex and technical setting, (preferably SaaS, Fintech or accounting)
  • Strong analytical skills and evidence-based decision making
  • Ability to use multiple analysis techniques to interrogate evidence to accurately identify and define problems customer & business problems
  • Ability to build collaborative relationships at a team level, across different  functions in a global environment and influence peers and other stakeholders
  • Fast learner, detail-oriented who enjoys fast-paced work
  • Applies product vision and strategy in their own decision making
  • Integrates data from multiple sources to deliver new insights to the team
  • An appreciation of data & data flows, formed through problem solving in a data-centric context
  • Hands on experience with agile processes and principles
  • Why Xero?

    At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.  

    Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life.

    Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.  Xero will work with anyone who is not vaccinated, or prefers not to disclose their vaccination status, to determine what reasonable accommodations can be provided to ensure their role can be performed safely.