Customer Learning Experience Designer at Deputy

Customer Success Management, Full Time, Australia support design full-time
Description
Posted a month ago

As a Customer Learning Experience Designer, you will be responsible for creating, maintaining, and testing embedded learning experiences using a Digital Adoption Platform. Applying your knowledge of Adult Learning, Instructional Design, and user onboarding, you will scope, design, build, and test impactful user experiences that drive value throughout the entire customer lifecycle. These guided experiences will convert free trials to paid customers, optimize account setup, provide just-in-time support, and drive increased product adoption throughout the customer journey.  

To be successful in this role, you will need to be an excellent communicator who is laser focused on the user experience (UX) while obsessing over data and making the necessary adjustments for desired results.

Responsiblities

  • Develop a deep understanding of the problems we solve for our clients to drive optimal user experiences focused on reducing user effort
  • Scope, design, build and test high-quality guided experiences using a Digital Adoption Platform
  • Establish success metrics and analyze data to help prioritize work based on aligning to business objectives
  • Manage internal stakeholder communications by working cross functionally with a variety of teams including Product, Product Marketing, Sales, Support, and Customer Success
  • Qualifications and Requirements

  • 2+ years of experience with Digital Adoption Platforms such as WalkMe, Pendo or Whatfix
  • Background in Instructional Design, UX, Adult Learning, Education, or similar
  • Working knowledge of HTML, CSS and jQuery selectors
  • Extreme attention to detail to ensure accuracy and clarity in both technical builds and communication
  • Ability to independently manage multiple projects with a variety of stakeholders
  • Above all, a growth mindset, comfortable with the unknown, and a willingness to learn and experiment