Enterprise Account Manager at Atticus

Computer Software, Full-time, Remote, Melbourne, Victoria, Australia melbourne remote full-time
Description
Posted 2 months ago

Remote within Australia, or in-office/hybrid in Melbourne, Australia

Atticus is seeking an experienced SaaS account manager to join our team. We value creative, curious, and self-driven people who are passionate about their craft. You’ll be helping our customers make the most of a product they already love using, in a supportive team culture, without unachievable targets or smile-and-dial, gong-ringing energy.

About us

Atticus is a Melbourne-based scale-up founded in 2017 that offers the leading technology in document fact-checking. We are on a mission to bring more truth to the world of business. Our software helps our customers—law firms, listed companies, and funds—fact-check critical documents before they're disclosed to market. Our users love Atticus because we save them a lot of pain in high pressure, high stakes work.

We’re a growing, global company. We’re profitable and using our resources for growth. Over 70% of our customers are inbound or referrals. We’re trusted by 95% of Australian corporate law firms, 30% of the UK Top 30 law firms, over 40% of the ASX50 and 35% of the ASX100. Plus, we’re expanding into Asia and North America.

About the role

As an Enterprise Account Manager, you’re instrumental in ensuring our customers get as much value as they can out of the platform. You’ll be the primary point of contact for their account, help them realise the value of the platform, and identify and realise opportunities for Atticus to add even more value within their business. 

You’ll be joining a small team, so nothing is really out of scope and no two days will be exactly the same. That said, here are some real things you might’ve done if you had been here this month:

  • Spoken to a customer to understand their upcoming ESG reporting requirements, worked with one of our Product Consultants to determine a new way of making that as easy as possible with existing Atticus features, and recorded a Loom video to demonstrate.
  • Conducted an audit of our subscription customers to identify opportunities for Atticus to provide more value, and worked with the COO to devise and execute an expansion plan for each customer.
  • Reviewed our customers on non-subscription plans to identify who would benefit from moving onto a subscription, and helped devise and execute a subscription migration plan for each customer.
  • Worked with the Growth and Product teams to plan a “roadshow” of our east coast clients to talk about trends and best practices in corporate verification.
  • Reviewed six customers’ Atticus usage against their plan in preparation for upcoming contract renewal discussions.
  • Built a sample Atticus workspace to demonstrate verifying Modern Slavery reports in Atticus to a new user group within an existing customer.
  • Helped out with some order form and CRM admin on a week everyone else was busy with customer workshops.

About you 

We’re looking for someone with 4+ years account management, CX, and/or sales experience in a SaaS company or consultancy. We want creative, curious, and self-driven people who are interested in building something of lasting value. The people who are likely to thrive at Atticus are conscientious problem solvers. So if you’ve got the following qualities then please get in touch:

  • Creative and flexible. We’re a small team doing things nobody has done before, so you’ll be excited about tackling unknown problems and pitching in to help even when you don’t quite feel like you know exactly what you’re doing.
  • Natural communicator. Communication is a first class skill, particularly in a remote world, so we take this seriously. More than just good spelling and grammar, you’re great at building relationships and getting things done with others, whether it’s through Slack, Zoom, or in person.
  • Measure twice, cut once. We believe that long term, true velocity and agility comes from putting in enough planning that you can move fast without breaking things. “Slow is smooth, and smooth is fast.”
  • Bias toward action. Generally, when in doubt, you give something a try and see if it works. Yes, doing the right thing is best, but doing the not-quite-right thing and learning from it is better than doing nothing at all.
  • Outcome-focused. You don’t confuse a great slide deck for genuine user outcomes. You’re able to separate the process from the outcome, and if you’re blocked on the process you were expecting to take, you try other ways of getting that outcome.

If you’ve also done any of the following, then definitely get in touch!

  • Industry knowledge in corporate law and/or corporate governance. You’ve got a law degree, worked as a lawyer, or in investor relations, company secretary, corporate affairs, finance, or governance of a listed company, fund, or regulatory body.
  • High growth environment. You’ve worked in a scale-up that’s grown fast and scaled processes.
  • Built a function from scratch. You’ve had experience in building systems, scaling processes, automating admin work, and asking for the resources you need to level up.

Benefits

  • Competitive compensation (AUD$90 - 130k ex super, dependent on experience and ability).
  • 100% remote friendly within Australia (come to the office, work from home, or a bit of both—it’s up to you)
  • Flexible work hours (we care about outcomes—go for that lunchtime swim)
  • New Macbook and $2,000 home office setup budget
  • Five weeks leave each year (and never work on your birthday)
  • 16 weeks paid parental leave 
  • Dog-friendly office in Collingwood, Melbourne
  • Generous professional development program

Interested?

If this sounds to you like we’re a great match, please apply below. You can also read more about us on our careers page.