Fraud Analyst at Airwallex

Financial Crime Compliance, Full-Time, AU - Melbourne melbourne finance analytics full-time
Posted 1 months ago

Who we are:
Established in Melbourne in 2015, Airwallex is a global payments fintech transforming the way businesses move and manage money domestically and internationally. In today’s fast-changing digital era, our purpose is to empower businesses of all sizes to grow in their own markets and around the world, and by doing so, contribute to the global economy. With technology at our core, we built a proprietary global financial infrastructure platform to help businesses transact, collect and pay in any foreign currency across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. In just five years since we were founded, Airwallex has grown to become Australia’s fastest-growing fintech unicorn and a well-funded international technology leader backed by world-leading investors. Our leadership, innovation and scale have been recognised and awarded by leading independent authorities, such as listing in Forbes' Cloud 100 2020, and placing in the Top 50 of KPMG’s Global Fintech100 two years in a row. To support our ambitious growth plans, we’re looking to expand our global teams with smart, driven and passionate individuals who are excited about joining our rocketship and taking on the challenge of a lifetime.

The role:
As the Fraud Analyst, you will play a pivotal role in protecting the company from all types of risks, focused on fraud prevention and detection. Fraudsters constantly change their way of thinking and operating in order to maximise their profit and evade detection, therefore, we also need to step up our game and design a more sophisticated risk management solution to catch the bad actors. In your day-to-day job, you will help support our Card Fraud Operations to help mitigate and reduce fraud activities.

What you'll do

  • Perform data analysis to proactively deliver insights about risk rules and operational performance, and drive improvement plan. 
  • Receive and manage internal and external escalations on specific merchants and transactions.
  • Perform reviews and investigations to identify and mitigate potential risk.
  • Make decisions on the escalations based on review results and communicate these with relevant stakeholders.
  • Make recommendations to optimise detection capabilities and provide input on fraud rules in line with emerging trends.
  • Managing customer disputes and chargebacks.
  • What you'll bring

  • Strong analytical skills, including SQL.
  • Experience in fraud prevention roles.
  • Experience in process improvement and operational excellence.
  • At Airwallex we like to ensure we create the best environment for our people providing a collaborative open office space, PlayStation and table tennis to unwind, a fully stocked kitchen which includes breakfast, snacks, fruit, beers, you name it! We also organise regular team building events, encourage flexible/remote working and offer learning and development opportunities. Most importantly, we give our people the freedom to be creative.
    Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.