Account Development Representative at Employment Hero

Information Technology and Services, Sales, Full-time, Sydney, New South Wales, Australia sydney sales full-time
Posted 16 days ago

Employment Hero is one of the fastest-growing Australian SaaS startups, aiming to permanently change the way that employment is managed and employees are rewarded. We're the market leader in our space and we're entering an exciting period of growth having recently secured our Series C funding from SEEK.

This is a unique opportunity to work across both our Sales & Product Growth teams, whose focus is to develop a scalable, digital approach to acquiring new customers.

This isn’t your typical sales role! Instead of cold calling, you’ll be taking a more digitised approach to hitting your number. You’ll focus your efforts on existing users of our platform - they may already be engaging with a free trial, or may have reached out to us to ask for more information. Your mission is to turn them into long-term customers.

This role will offer you the chance to truly develop your sales career and to work with an amazing team! You'll also have a variety of progression opportunities, from a role in our New Business team to a potential opportunity in Customer Success.

Salary: $45K-$55K base + uncapped commission structure (OTE of $75k +)

Location: this role is based in our Sydney hub on Kent Street, with the option to work from home several days a week.


  • Proactively reach out to customers who are enjoying a free trial, converting them to long-term users!
  • Support them through their onboarding journey to ensure customer satisfaction and success.
  • Use discovery calls to unveil customer needs and requirements.
  • Act as an opener and close subscription-based prospects for Employment Hero’s digital sales channel.
  • Respond quickly and effectively to inquiries via live chat. These will come from multiple channels, including web, in app, and on-demand demos.
  • Identify customer intentions and create nurturing customer journeys to further develop your prospects.
  • Create incentives and promotions for qualified leads.
  • Work in partnership with the Product Growth team to increase conversions through customer insights.
  • Continually seek feedback on our product, and use it to optimise the customer journey.
  • Work closely with local and remote development teams through agile methodologies, to solve identified business problems with a focus on delivering results.


  • Proven experience in a high-volume, inside sales role.
  • A track record of over-achieving on targets.
  • Strong customer service skills.
  • A strong phone presence and demonstrated resilience in a phone-based role.
  • Excellent verbal and written communication skills.
  • Strong listening and presentation skills.
  • Ability to multi-task, prioritise and manage time effectively.

Why join Employment Hero?

* LinkedIn Top 10 Startups 2020

* Raised $22M Series C Round led by Seek July 2019

* Raised $8 mill series B round led by Seek and OneVentures

* Deloitte Technology Fast 50 2019, ranked #20 in Australia

* GetApp Category Leader Q1 2019

* Deloitte Technology Fast 50 2018, ranked #12 in Australia

* HRD Gold Medalist - Human Capital Management Systems 2018

* HRD Gold Medalist - Rewards and Recognition Service Provider 2018

* HRD Rewards and Recognition Employer of Choice 2018

* LinkedIn Top 25 Startups 2018

* EY Entrepreneur of the Year National Finalist 2018

* Dynamic Business Top 10 Entrepreneurs, our CEO Ben Thompson ranked #2

* BRW Most Innovative Companies 2015

* Anthill Smart 100 List 2015

* Startup Daily Top 50 Emerging Leaders 2015

* HRD Employer of Choice Award 2015

* Aon Hewitt Best Employers 2013