Customer Success Manager at Shippit

Sales, Full-time, Sydney sydney sales support full-time
Posted a month ago

Shippit is a powerful technology engine that is revolutionising how the world sends anything, to anyone, located anywhere. Logistics infrastructure is a sophisticated beast, and we’re not only improving the experience for everyone involved, we’re impacting the planet in a positive manner. Our deliveries are already 100% Carbon Neutral. While Australian founded, we’re truly global in our approach and have the benefit of being a free moving startup yet with the security of impacting a growing industry that needs some love and attention.

Account Managers are responsible for managing a named portfolio of Shippit's medium enterprise customers and are responsible for building relationships with key stakeholders and ensuring the retention and growth of those customers.

An Account Manager proactively engages customers at regular intervals to ensure customer health and work through any upsell opportunities while also reactively managing any inbound queries and liaising with the appropriate internal stakeholders (e.g. finance / support) to ensure the customer is managed well.

The role is seen as a product expert who can effectively communicate the value proposition to customers to ensure they are successful at using the platform but also acts as a conduit for customer feedback being brought back into the business to enable Marketing / Product Development to improve our offering to customers in turn.

What will I do?

  • Drive growth in existing customer base through upsell opportunities
  • Build relationships with key customers
  • Ensure retention of customers through active management
  • Act as an internal advocate for the customer to give insight and feedback to improve the product/overall customer experience.
  • What are we looking for?

  • Experience working in an Account Management, Customer Success or a New Business Sales role.
  • Ideally coming from a Tech / SaaS based environment
  • Strong interpersonal skills 
  • High Problem Solving Ability
  • Good commercial acumen
  • Customer Oriented
  • Effective Planner
  • We’re on a mission that needs the right humans to help make ship happen!

    Our core values haven’t changed since launch, and we adopt and celebrate these values in our day-to-day. We love to push the envelope to break though old norms, make good sh*t taking passion and pride in our work, have a laugh through the good and challenging times and, we are good humans - we have heart and want to improve the world we live in whilst having fun along the way.

    We’re a phenomenal place to work, and we can back that up. Shippit’s been ranked as #8 in Linkedin’s Hottest Startups to work at in 2020. We have a high-performance culture, everyone can make a difference, together we make great ship happen.

    We have an overriding focus on wellness and are committed advocates for mental health awareness and gender pay equality & we’re committed to supporting and nurturing our team with perks like flexible work arrangements, parental leave and so much more!

    “We are a 2021 Circle Back Initiative Employer – we commit to responding to every applicant”